UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                                    FORM 10-Q

             [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF
                       THE SECURITIES EXCHANGE ACT OF 1934

                For the quarterly period ended September 30, 2002

                 [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR
                  15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

                 FOR THE TRANSITION PERIOD FROM ______ TO ______

                        COMMISSION FILE NUMBER 000-26867

                               PIVOTAL CORPORATION
             (Exact name of registrant as specified in its charter)

       BRITISH COLUMBIA, CANADA                                98-0366456
    (State or other Jurisdiction                            (I.R.S. Employer
        of incorporation)                                  Identification No.)

                          SUITE 700 - 858 BEATTY STREET
                      VANCOUVER, BRITISH COLUMBIA, V6B 1C1
                                     CANADA
                    (Address of principal executive offices)

                            Telephone (604) 699-8000
              (Registrant's telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such period that the registrant was required to
file such reports), and (2) has been subject to such filing requirements for the
past 90 days.

                                Yes [X]    No ____

            COMMON SHARES OUTSTANDING AT November 1, 2002: 25,337,660





                               PIVOTAL CORPORATION

                                    FORM 10-Q

                    FOR THE QUARTER ENDED SEPTEMBER 30, 2002

                                TABLE OF CONTENTS
                                                                            Page
                                                                            ----

PART I  FINANCIAL INFORMATION..................................................1

        ITEM 1   Condensed Consolidated Financial Statements...................1

                 Condensed Consolidated Balance Sheets as of
                    September 30, 2002 and June 30, 2002.......................1

                 Condensed Consolidated Statements of Operations
                    for the Three Months Ended September 30, 2002 and 2001.....2

                 Condensed Consolidated Statement of Shareholders'
                    Equity for the Three Months ended September 30, 2002.......3

                 Condensed Consolidated Statements of Cash flows
                    for the Three Months Ended September 30, 2002
                    and 2001...................................................4

                 Notes to the Condensed Consolidated Financial Statements......5


        ITEM 2   Management's Discussion and Analysis of Financial Condition
                   and Results of Operations..................................10

        ITEM 3   Quantitative and Qualitative Disclosures About
                   Market Risk................................................21

        ITEM 4   Controls and Procedures......................................22

PART II OTHER INFORMATION.....................................................24

        ITEM 1   Legal Proceedings............................................24

        ITEM 2   Changes in Securities and Use of Proceeds....................24

        ITEM 3   Defaults Upon Senior Securities..............................24

        ITEM 4   Submission of Matters to a Vote of Security Holders..........24

        ITEM 5   Other Information............................................24

        ITEM 6   Exhibits and Reports on Form 8-K.............................24


Signature

Certifications







          PART I - ITEM 1: CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

                               PIVOTAL CORPORATION
                      CONDENSED CONSOLIDATED BALANCE SHEETS
         (EXPRESSED IN UNITED STATES DOLLARS; ALL AMOUNTS IN THOUSANDS)



                                                                                 September 30,             June 30,
                                                                                     2002                    2002
                                                                                 ------------            ------------
                                                                                   (unaudited)
                                                                                                   
ASSETS
Current assets:
     Cash and cash equivalents                                                   $    15,781             $   20,322
     Short-term investments                                                           14,505                 20,961
     Restricted Cash                                                                   1,477                      -
     Accounts receivable                                                               8,007                 11,100
     Prepaid expenses and other                                                        2,945                  2,546
                                                                                 ------------            ------------
         Total current assets                                                         42,715                 54,929

Property and equipment, net                                                            3,783                  4,201

Goodwill                                                                               7,308                  7,308

Acquired intangibles                                                                     236                    324

Other assets                                                                           1,587                  1,883
                                                                                 ------------            ------------
Total assets                                                                      $   55,629             $   68,645
                                                                                 ============            ============
LIABILITIES AND SHAREHOLDERS' EQUITY
Current liabilities:
     Accounts payable and accrued liabilities                                     $   13,707             $   16,414
     Current portion of accrued restructuring costs                                    1,554                  2,296
     Deferred revenue                                                                 10,926                 12,327
     Current portion of obligations under capital leases
       and long-term debt                                                                328                    320
                                                                                 ------------            ------------
         Total current liabilities                                                    26,515                 31,357

Non-current portion of accrued restructuring costs                                     2,851                  3,082

Non-current portion of obligations under capital leases and long-term debt               143                    423
                                                                                 ------------            ------------
Total liabilities                                                                     29,509                 34,862
                                                                                 ------------            ------------

Shareholders' equity:
     Preferred shares, undesignated, no par value;
       authorized shares - 20,000 at September 30, 2002 and
       June 30, 2002; no shares issued and outstanding                                     -                      -

     Common shares, no par value; authorized shares -
       200,000 at September 30, 2002 and June 30, 2002;
       issued and outstanding shares - 24,610 and 24,096
       at September 30, 2002 and June 30, 2002, respectively                         179,252                178,084

     Deferred share-based compensation                                                   (17)                   (23)

     Accumulated other comprehensive loss                                               (112)                   (90)

     Accumulated deficit                                                            (153,003)              (144,188)
                                                                                 ------------            ------------
Total shareholders' equity                                                            26,120                 33,783
                                                                                 ------------            ------------
Total liabilities and shareholders' equity                                        $   55,629             $   68,645
                                                                                 ============            ============



                             See accompanying notes.


                                       1


                               PIVOTAL CORPORATION

                 CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                      (EXPRESSED IN UNITED STATES DOLLARS,
                 ALL AMOUNTS IN THOUSANDS EXCEPT PER SHARE DATA)
                                   (UNAUDITED)



                                                                                Three months ended
                                                                                   September 30,
                                                                               2002             2001
                                                                           -----------       ----------
Revenues:
                                                                                       
     License                                                               $    3,215        $   6,053
     Services and maintenance                                                   9,092           10,077
                                                                           -----------       ----------
         Total revenues                                                        12,307           16,130
                                                                           -----------       ----------
 Cost of revenues:
     License                                                                      247              492
     Services and maintenance                                                   5,346            5,968
                                                                           -----------       ----------
         Total cost of revenues                                                 5,593            6,460
                                                                           -----------       ----------
Gross profit                                                                    6,714            9,670
                                                                           -----------       ----------
Operating expenses:
     Sales and marketing                                                        9,056           13,404
     Research and development                                                   3,991            5,103
     General and administrative                                                 2,030            5,206
     Restructuring costs and other charges                                          -            1,925
     Amortization of goodwill                                                       -            6,683
                                                                           -----------       ----------
         Total operating expenses                                              15,077           32,321
                                                                           -----------       ----------
Loss from operations                                                           (8,363)         (22,651)

Interest and other income (loss)                                                 (289)             218
                                                                           -----------       ----------
Loss before income taxes                                                       (8,652)         (22,433)

Income taxes                                                                      163              154
                                                                           -----------       ----------
Net loss                                                                   $   (8,815)       $ (22,587)
                                                                           ===========       ==========
Loss per share:
     Basic and diluted                                                     $    (0.36)       $   (0.94)

Weighted average number of shares used to calculate
  loss per share:
     Basic and diluted                                                         24,316           23,988




                             See accompanying notes.



                                       2


                               PIVOTAL CORPORATION

            CONDENSED CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY
                  FOR THE THREE MONTHS ENDED SEPTEMBER 30, 2002
         (EXPRESSED IN UNITED STATES DOLLARS; ALL AMOUNTS IN THOUSANDS)
                                   (UNAUDITED)



                                      Common Shares and                      Accumulated
                                     Additional Paid-In      Deferred           Other                          Total
                                           Capital          Share-Based     Comprehensive     Accumulated   Shareholders'
                                     Shares      Amount     Compensation         Loss           (Deficit)       Equity
                                     ------      ------     ------------         ----           ---------       ------
                                                                                            
Balance June 30, 2002                24,096     $178,084     $    (23)         $    (90)       $(144,188)      $33,783

Net loss                                  -            -            -                 -           (8,815)       (8,815)

Unrealized loss on                        -            -            -               (22)               -           (22)
   available-for-sale
   investment
                                                                                                              -----------
Comprehensive loss                                                                                              (8,837)
                                                                                                              -----------
Issuance of common shares on              4            3            -                 -                -             3
   exercise of stock options

Issuance of common shares                62          195            -                 -                -           195
   related to Employee Stock
   Purchase Plan

Issuance of common shares               448          970                                                           970
   related to prior year
   acquisitions

Amortization of share-based               -            -            6                 -                -             6
   compensation
                                   --------------------------------------------------------------------------------------
Balance September 30, 2002           24,610     $179,252     $    (17)         $   (112)       $(153,003)      $26,120
                                   ======================================================================================



                             See accompanying notes.



                                       3



                               PIVOTAL CORPORATION
                 CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
         (EXPRESSED IN UNITED STATES DOLLARS; ALL AMOUNTS IN THOUSANDS)
                                   (UNAUDITED)



                                                                                            Three months ended
                                                                                               September 30,
                                                                                          2002               2001
                                                                                      -----------         ----------
                                                                                                    
Cash flows from operating activities:
     Net loss for the period                                                           $ (8,815)          $(22,587)
     Adjustments to reconcile net loss to net cash provided
       by (used in) operating activities:

         Amortization of goodwill                                                             -              6,683
         Amortization of acquired intangibles                                                88                156
         Depreciation                                                                       520              1,038
         Amortization of deferred share-based compensation                                    6                 14

     Change in operating assets and liabilities:

         Accounts receivable                                                              3,093             11,229
         Prepaid expenses                                                                  (399)            (1,604)
         Accounts payable and accrued liabilities                                        (1,737)            (2,295)
         Accrued restructuring costs                                                       (973)                --
         Deferred revenue                                                                (1,401)            (2,141)
                                                                                      -----------         ----------
         Net cash used in operating activities                                           (9,618)            (9,507)
                                                                                      -----------         ----------
Cash flow from investing activities:
     Purchases, sales and maturities of short-term investments, net                       6,456              7,049
     Purchase of property and equipment                                                    (102)              (248)
     Proceeds from sale and leaseback of assets                                               -                289
     Change in restricted cash                                                           (1,477)                 -
     Change in (purchase) of long term investments and other assets                         274             (1,716)
                                                                                      -----------         ----------
         Net cash provided by investing activities                                        5,151              5,374
                                                                                      -----------         ----------
Cash flow from financing activities:
     Proceeds from issuance of common shares                                                198                624
     Repayment of obligations under capital lease                                          (272)              (289)
                                                                                      -----------         ----------
     Net cash provided by (used in) financing activities                                    (74)               335
                                                                                      -----------         ----------
Net decrease in cash and cash equivalents                                                 (4,541)           (3,798)

Cash and cash equivalents, beginning of period                                            20,322            13,247
                                                                                      -----------         ----------
Cash and cash equivalents, end of period                                               $  15,781          $  9,449
                                                                                      ===========         ==========



                             See accompanying notes.



                                       4


                               PIVOTAL CORPORATION

              NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
          (EXPRESSED IN UNITED STATES DOLLARS; ALL AMOUNTS IN THOUSANDS
                             EXCEPT PER SHARE DATA)
                                   (UNAUDITED)


1.   BASIS OF PRESENTATION

The accompanying condensed consolidated unaudited financial statements have been
prepared pursuant to the rules and regulations for interim financial information
of the United States Securities and Exchange  Commission.  Accordingly,  certain
information and footnote  disclosures  normally included in financial statements
prepared  in  accordance  with  United  States  generally  accepted   accounting
principles  have  been  condensed,  or  omitted,  pursuant  to  such  rules  and
regulations.  In  Pivotal's  opinion,  these  financial  statements  include all
adjustments  necessary (which are of a normal and recurring nature) for the fair
presentation of the financial  position,  results of operations,  cash flows and
shareholders'  equity  for  the  interim  periods  presented.   These  financial
statements should be read in conjunction with the audited consolidated financial
statements  included in Pivotal's  Annual Report on Form 10-K for the year ended
June 30,  2002.  The  results  of  operations  for any  interim  period  are not
necessarily indicative of the results of operations for any other interim period
or for a full fiscal year.

2.  GOODWILL AND OTHER ACQUIRED INTANGIBLE ASSETS

In July 2001, the Financial  Accounting  Standards Board (FASB) issued Statement
of Financial Accounting Standard No. 141 (SFAS 141), "Business Combinations" and
Statement of Financial  Accounting  Standard No. 142 (SFAS 142),  "Goodwill  and
Other Intangible Assets".

SFAS 141 requires that business combinations be accounted for under the purchase
method of accounting  and addreses the initial  recognition  and  measurement of
assets required,  including goodwill and intangibles, and liabilities assumed in
a busines  combination.  The  Company  adoptd  SFAS 141 on a  prospective  basis
effective July 1, 2001. The adoption of SFAS 141 did not have a material  effect
on the Company's financial statements,  but will impact the accounting treatment
of future acquisitions.

SFAS 142  requires  goodwill  to be  allocated  to, and  assessed  as part of, a
reporting  unit.  Further,  SFAS 142  specifies  that goodwill will no longer be
amortized but instead will be subject to impairment tests at least annually.  In
conjunction  with the  implementation  of SFAS 142,  Pivotal  will  complete  an
initial goodwill impairment assessment in the three month period ending December
31, 2002 to determine if a transition  impairment  change  should be  recognized
under SFAS No. 142.

The Company  adopted SFAS 142 on a prospective  basis at the beginning of fiscal
2003 and stopped amortizing goodwill totaling $7.3 million,  thereby eliminating
annual goodwill  amortization of approximately  $6.4 million in fiscal 2003. Net
loss and net loss per share  adjusted to exclude  goodwill  for the  comparative
period ended September 30, 2002 are as follows:



                                                 Three Months Ended
                                         September 30,        September 30,
                                            2002                  2001
                                       ------------------------------------
                                                        
Net income (loss), as reported            $  (8,815)           $(22,587)
Adjustments:
  Amortization of goodwill                       -                6,683
                                       ------------------------------------
Net loss                                  $  (8,815)           $(15,904)
                                       ====================================
Basic and diluted net loss per
  share, as reported                      $  (0.36)            $  (0.94)
                                       ====================================
Basic and diluted net loss per
  share, adjusted                         $  (0.36)            $  (0.66)
                                       ====================================



3.   ACCOUNTS RECEIVABLE

Accounts  receivable are net of an allowance for doubtful accounts of $2,135 and
$1,704 at September 30, 2002 and June 30, 2002, respectively.

4.   ACCOUNTS PAYABLE AND ACCRUED LIABILITIES

The components of accounts payable and accrued liabilities are as follows:

                                                   September 30,     June 30,
                                                        2002           2002
                                                    -----------     ----------
Accounts payable                                     $ 7,754         $ 9,084
Accrued compensation                                   2,812           3,287
Accrued acquisition costs                                982           2,044
Other accrued liabilities                              2,159           1,999
                                                    -----------     ----------
                                                     $13,707         $16,414
                                                    -----------     ----------

5.   LOSS PER SHARE

The  following  table sets forth the  computation  of basic and diluted loss per
share:


                                                                        Three months ended
                                                                           September 30,
                                                                        2002           2001
                                                                        ----           ----
                                                                               
Net loss (A)                                                         $ (8,815)       $(22,587)
Weighted average number of common shares outstanding (B)               24,316          23,988

Loss per share:
         Basic and diluted (A/B)                                     $  (0.36)         $(0.94)




                                       5


                               PIVOTAL CORPORATION

              NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
          (EXPRESSED IN UNITED STATES DOLLARS; ALL AMOUNTS IN THOUSANDS
                             EXCEPT PER SHARE DATA)
                                   (UNAUDITED)


6.   SEGMENTED INFORMATION

Pivotal  performs the  development,  marketing,  and  supporting of Internet and
corporate  network-based  software  applications  used for managing customer and
selling   partner   relationships.   Pivotal   licenses  and  markets   products
internationally  and is in a single industry segment,  specifically the license,
implementation  and support of its software.  Pivotal's chief operating decision
maker  reviews  financial   information   presented  on  a  consolidated  basis,
accompanied by disaggregated information about revenues by geographic region for
the purpose of making operating decisions and assessing financial performance.

During the three months ended  September 30, 2002 and 2001,  no single  customer
accounted for 10% or more of total revenue.

7.   RESTRUCTURING CHARGES AND ASSET IMPAIRMENTS

During the year ended June 30, 2002, in light of the significant downturn in the
North American and global economies, and the related impact on corporate capital
spending,  management  approved  restructuring  plans  to align  Pivotal's  cost
structure with  management's  revised revenue  expectations.  In connection with
these plans,  Pivotal recorded charges of $53,576 related to both  restructuring
activities and intangible asset writedowns. These charges included restructuring
costs of $20,589  associated with workforce  reduction,  consolidation of excess
facilities,  contract  settlements and tangible asset impairments.  In addition,
Pivotal  recorded a charge of $32,987  related to the  impairment  of previously
recorded  goodwill  and other  purchased  intangible  assets.  Pivotal may incur
additional restructuring charges in subsequent periods.

There were no restructuring or asset impairment charges recorded for the quarter
ended September 30, 2002. Adjustments to the restructuring reserves will be made
in future periods,  if necessary,  based upon actual events and circumstances at
the time.

The  following  summarizes  the  activity  in the  June 30,  2002  restructuring
liability during the three month period ended September 30, 2002:


                                         Severance         Excess            Contract       Total
                                            and         Facilities/Asset    Settlement
                                          Benefits        Impairments      Costs/Other
                                       -----------------------------------------------------------
                                                                                 
Reserve balances, June 30, 2002            $ 295            $4,331           $  752        $ 5,378
Restructuring charges, quarter ended           -                 -               -              -
September 30, 2002
Cash payments                               (216)             (404)           (353)          (973)
                                       -----------------------------------------------------------
Reserve balances, September 30, 2002       $  79            $3,927           $ 399         $4,405

Current Portion                            $  79            $1,076           $ 399         $1,554
                                       -----------------------------------------------------------
Non-current Portion                            -            $2,851               -         $2,851
                                       ===========================================================



                                       6


                               PIVOTAL CORPORATION

              NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
          (EXPRESSED IN UNITED STATES DOLLARS; ALL AMOUNTS IN THOUSANDS
                             EXCEPT PER SHARE DATA)
                                   (UNAUDITED)


8.   RECENT ACCOUNTING PRONOUNCEMENTS

In June 2002,  the FASB issued SFAS No. 146,  "Accounting  for Costs  Associated
with Exit or  Disposal  Activities"  ("SFAS No.  146").  SFAS No. 146  addresses
significant  issues  regarding the  recognition,  measurement,  and reporting of
costs  associated  with exit and disposal  activities,  including  restructuring
activities.  SFAS No. 146 also addresses recognition of certain costs related to
terminating  a  contract  that is not a  capital  lease,  costs  to  consolidate
facilities or relocate employees, and termination benefits provided to employees
that  are  involuntarily  terminated  under  the  terms  of a  one-time  benefit
arrangement  that  is  not  an  ongoing  benefit  arrangement  or an  individual
deferred-compensation  contract.  As SFAS No. 146 is effective  only for exit or
disposal  activities  initiated after December 31, 2002, Pivotal does not expect
the  adoption  of this  statement  to have a  material  impact on the  Company's
financial statements.


9.   EMPLOYEE STOCK OPTION PLAN

Under APB Opinion No. 25, because the exercise price of Pivotal's employee stock
options  generally  equals the fair value of the underlying stock on the date of
grant, no compensation expense is recognized.  Deferred  compensation expense of
$473 was recorded during 1999 for those  situations  where the exercise price of
an option was lower than the deemed fair market  value for  financial  reporting
purposes of the  underlying  common stock.  The deferred  compensation  is being
amortized over the vesting period of the underlying options. Amortization of the
deferred  share-based  compensation balance of $17 at September 30, 2002 will be
completed during the year ending June 30, 2003.

An  alternative  method  of  accounting  for  stock  options  is SFAS  No.  123,
Accounting  for  Stock-Based  Compensation.  Under SFAS No. 123,  employee stock
options are valued at the grant date using the Black-Scholes valuation model and
the resultant  compensation cost is recognized  ratably over the vesting period.
Had  compensation  cost for Pivotal's share option plan been determined based on
the Black-Scholes  value at the grant dates for awards as prescribed by SFAS No.
123, the pro forma net loss and basic and diluted loss per share would have been
as follows:



                                       7



                                                       Three months ended
                                                          September 30,
                                                     2002              2001
                                                     ----              ----
Net loss
        As reported                               $ (8,815)          $(22,587)
         SFAS No. 123 pro forma                    (15,031)           (29,215)

Basic and diluted loss per share:
         As reported                              $  (0.36)          $  (0.94)
         SFAS No. 123 pro forma                   $  (0.62)          $  (1.22)


Compensation  expense  recognized in providing pro forma  disclosures may not be
representative  of the effects on pro forma earnings for future years since SFAS
No. 123 applies only to options granted after 1996.

The weighted average Black-Scholes option pricing model value of options granted
under the share option plan during the  quarters  ended  September  30, 2002 and
2001 were U.S. $1.87, and U.S. $4.35 per share, respectively. The fair value for
these options was  estimated at the date of grant using the  following  weighted
average assumptions:

                                                          Three months ended
                                                             September 30,
                                                         2002              2001
                                                         ----              ----

Assumptions

Volatility factor of expected
          market price of Pivotal's shares                 127%          118.4%
Dividend yield                                             0.0%            0.0%

Weighted average expected:
         life of stock options (years)                4.0 years       4.0 years
Risk free interest rate                                    3.0%            4.4%


10.   RELATED PARTY TRANSACTIONS

During the year ended  June 30,  2001,  Pivotal  loaned  Cdn$124 to its  General
Counsel and Assistant Secretary.  This loan is non-interest  bearing,  unsecured
and  pursuant to an agreement  dated May 29,  2002,  Cdn$23 of the loan has been
repaid and the  outstanding  balance of the loan will be repaid  through  future
incentive bonuses.

On October 1, 2001, Pivotal entered into a consulting agreement with Christopher
Lochhead. Mr. Lochhead was appointed to Pivotal's Board of Directors on November
27, 2001.  Pursant to the  consulting  agreement,  Pivotal has agreed to pay Mr.
Lochhead a retainer of $12 per month in exchange  for Mr.  Lochhead  providing a
pre-determined  number of monthly  consulting  hours. Mr. Lochhead may charge an
additional  fee if the  pre-determined  number of  monthly  consulting  hours is
exceeded.  During the three month period ended September 30, 2002,  Pivotal paid
Mr.  Lochhead $47  pursuant to the  agreement.  The  consulting  agreement  with
Christopher Lochhead was terminated effective September 30, 2002.

11.  SUBSEQUENT EVENTS

On October 3, 2002,  Pivotal announced the signing of a definitive  agreement to
acquire all of the issued and  outstanding  shares of MarketFirst  Software Inc.
The  acquisition was completed on October 23, 2002. The purchase price consisted
of 725 shares of common stock of Pivotal Corporation and cash of $55.



                                       8


On October 3, 2002, Pivotal announced the implementation of restructuring plans,
which   primarily   consist  of  reductions   in  workforce  and   discretionary
expenditures and the consolidation of excess facilities. The restructuring plans
include a reduction  in the number of  employees  by 16% from 500  employees  to
approximately 420 employees,  which includes approximately 30 employees from the
MarketFirst  merger.  We expect to recognize a charge to  operations  of between
$5.8 million and $9.2  million in the quarter  ending  December 31, 2002.  Total
cash outlays under the restructuring are expected to be approximately $5 million
to $8 million, and relate primarily to costs associated with vacating facilities
and the reduction of our  workforce.  Approximately  $2 million to $3 million in
costs associated with reduction of our workforce will be paid in the three month
period  ending  December 31,  2002,  and the  remaining  costs  associated  with
vacating facilities will generally be paid over the remaining lease terms, which
range from one to ten years.  The total  restructuring  charge and related  cash
outlay  are  based  on   management's   estimates,   which  may  change  as  the
restructuring  plan is finalized.  Additional  charges may be incurred in future
periods  depending on business  conditions.

12.  COMPARATIVE FIGURES

Certain   comparative   figures  have  been   reclassified  to  conform  to  the
presentation adopted in the current period.



                                       9


                                 PART I - ITEM 2

MANAGEMENT'S  DISCUSSION  AND  ANALYSIS OF  FINANCIAL  CONDITION  AND RESULTS OF
OPERATIONS

Investors should read the following in conjunction with the unaudited  condensed
consolidated  financial statements and notes thereto included in Part I - Item 1
of this Quarterly Report, and the audited consolidated  financial statements and
notes thereto and  Management's  Discussion and Analysis of Financial  Condition
and Results of  Operations in our Annual Report on Form 10-K for the fiscal year
ended June 30, 2002.

FORWARD-LOOKING STATEMENTS

Statements  in this  filing  about  our  future  results,  levels  of  activity,
performance,   goals  or   achievements   or  other  future  events   constitute
forward-looking  statements.  These statements  involve known and unknown risks,
uncertainties  and other  factors  that may cause  actual  results  or events to
differ  materially  from those  anticipated in our  forward-looking  statements.
These factors  include,  among others,  those  described in connection  with the
forward-looking  statements,  and the factors  described under the heading "Risk
Factors"  in  Exhibit  99.1 to this  report,  which is  hereby  incorporated  by
reference in this report.

In some cases, you can identify  forward-looking  statements by our use of words
such  as  "may,"  "will,"   "should,"   "could,"   "expect,"  "plan,"  "intend,"
"anticipate," "believe," "estimate," "predict," "potential" or "continue" or the
negative  or other  variations  of these  words,  or other  comparable  words or
phrases.

Although  we believe  that the  expectations  reflected  in our  forward-looking
statements  are  reasonable,  we  cannot  guarantee  future  results,  levels of
activity, performance, achievements or other future events. Moreover, neither we
nor anyone else assumes  responsibility for the accuracy and completeness of our
forward-looking  statements.  We  are  under  no  duty  to  update  any  of  our
forward-looking  statements after the date of this report.  You should not place
undue reliance on our forward-looking statements.

OVERVIEW

Pivotal Corporation offers Customer  Relationship  Management (CRM) software and
related services that enable mid-sized enterprises  worldwide to acquire,  serve
and manage  their  customers.  Pivotal's  target  customers  are  companies  and
business  units in the revenue  range of $100  million to $3  billion.  Customer
Relationship  Management  products and services  automate and manage  marketing,
selling and  servicing  processes.  We refer to our  software as the Pivotal CRM
Suite.  The Pivotal CRM Suite is designed to  complement  and  integrate  with a
business' supply chain,  therefore enabling businesses to improve efficiency and
increase revenue.

Our  products  are used in 44 countries  and are  available in English,  French,
German,  Spanish,  Portuguese,  Japanese,  Chinese and  Hebrew.  More than 1,500
companies  around  the  world  use  Pivotal,   including:  CIBC,  Centex  Homes,
HarperCollins  Publishers,  Hitachi Telecom Inc., Premera Blue Cross, Royal Bank
of Canada, Southern Company and Vivendi. We market and sell our products through
a direct sales force as well as through third-party solution providers.

Our common  shares are listed on the  Nasdaq  National  Market  under the symbol
"PVTL" and on the Toronto Stock Exchange under the symbol "PVT". Our head office
is located at Suite 700 - 858 Beatty Street, Vancouver, British Columbia, Canada
V6B 1C1,  and our  telephone  number  is (604)  699-8000.  Our home  page on the
Internet can be found at www.pivotal.com.  Information  contained on our website
does not constitute part of this report.

Pivotal  Corporation was incorporated in British Columbia,  Canada in 1990 under
the name Pen Magic Software Corporation,  and then changed its name to Pen Magic
Software  Inc.  in  1991,  to  Pivotal  Software  Inc.  in 1995  and to  Pivotal
Corporation in 1999. The terms  "Pivotal," "our company" and "we" in this filing
refer to Pivotal  Corporation,  a British Columbia  company,  and all of Pivotal
Corporation's   wholly  owned   subsidiaries   including  Pivotal   Corporation,
incorporated  in  the  State  of  Washington;   Pivotal   Corporation   Limited,
incorporated  in  the  United   Kingdom;   Pivotal   Corporation   France  S.A.,
incorporated in France; Exactium Ltd., incorporated in Israel;  Exactium,  Inc.,
incorporated in the State of Delaware; Pivotal Technologies Corporation Limited,
incorporated  in the Republic of Ireland;  Pivotal  Corporation  (N.I.) Limited,
incorporated in Northern Ireland; Pivotal GmbH, incorporated in Germany; Pivotal
Corporation Australia Pty. Ltd., incorporated in Australia; Project One Business



                                       10


Technologies Inc., amalgamated in British Columbia,  Canada; Nihon Pivotal K.K.,
incorporated  in Japan;  and 1254590 Ontario Limited  (formerly  Inform,  Inc.),
incorporated in Ontario, Canada.

Pivotal CRM Suite, Pivotal Sales, Pivotal Sales - Miller Heiman Edition, Pivotal
Wireless  for  Sales,  Pivotal  Sales  Analytics,   Pivotal  Marketing,  Pivotal
eMarketing,  Pivotal  Marketing  Analytics,  Pivotal  Service,  Pivotal  Contact
Center,  Pivotal  eService,   Pivotal  Wireless  for  Service,  Pivotal  Service
Analytics,  Pivotal  eSales,  Pivotal  Configurator,  Pivotal  Advisor,  Pivotal
Quoter, Pivotal Catalog, Pivotal ePartner,  Pivotal Partner Management,  Pivotal
Partner Analytics, Pivotal Integration Engine, Pivotal Lifecycle Engine, Pivotal
Syncstream,  Pivotal  Intellisync,  Pivotal Interactive Selling Engine,  Pivotal
Analytics Engine, Pivotal Intelligent Internet Architecture and Pivotal Wireless
are trademarks and/or registered  trademarks of Pivotal  Corporation.  All other
company  names,  product names,  marks,  logos,  and symbols  referenced are the
trademarks and/or registered trademarks of their respective owners.

On January 24, 2002, we announced the  availability of our advanced  integration
product - Pivotal  Integration  Engine,  a technology  that has been designed to
cost-effectively  integrate and synchronize our Customer Relationship Management
software with back-office and legacy systems.

On October 3, 2002,  we announced  corporate  restructuring  initiatives,  which
included a company-wide  workforce reduction  representing  approximately 27% of
our total  workforce,  consolidation of excess  facilities and  restructuring of
certain  business  functions.  We believe that this new headcount  enables us to
align  with both the  current  demand in the market  for  customer  relationship
management and electronic  business  products as well as the anticipated  growth
within  that same  market.  We expect to  recognize  a charge to  operations  of
between $5.8 million and $9.2 million in the quarter  ending  December 31, 2002.
Total cash outlays under the  restructuring  are expected to be approximately $5
million to $8 million,  and relate  primarily to costs  associated with vacating
facilities  and the reduction of our workforce.  Approximately  $2 million to $3
million in costs  associated with reduction of our workforce will be paid in the
three month period ending December 31, 2002, and the remaining costs  associated
with vacating  facilities will generally be paid over the remaining lease terms,
which range from one to ten years.  The total  restructuring  charge and related
cash  outlay  are  based on  management's  estimates,  which  may  change as the
restructuring  plan is finalized.  Additional  charges may be incurred in future
periods  depending on business  conditions and  management's  ability to achieve
targeted expense levels.

SOURCES OF REVENUE AND REVENUE RECOGNITION POLICY

We derive our revenues  from the sale of licenses and services and  maintenance.
License and  maintenance  revenues are normally  generated  from  licensing  our
products with end-users, value added resellers and application service providers
and, to a lesser extent,  through distribution of third-party products.  Service
revenues are generated from consulting  services and education  services sold to
end-users.

We recognize  license revenues on delivery of our solutions to the customer when
all of the following conditions have been satisfied:

     o    there  is  persuasive  evidence  of  an  arrangement  (we  consider  a
          non-cancelable   agreement  signed  by  us  and  the  customer  to  be
          persuasive evidence of an arrangement);

     o    the fee is fixed or  determinable  (we consider the fee to be fixed or
          determinable  if the fee is not subject to refund or adjustment and if
          we have not granted extended payment terms to the customer); and

     o    the collection of the license fee is probable (we consider  collection
          to be probable if our  internal  credit  analysis  indicates  that the
          customer  will be able to pay  amounts  as they  become  due under the
          arrangement).

Revenues  for  multiple-element  arrangements,  which could  consist of software
licenses,  upgrades,  enhancements,  maintenance  and consulting  services,  are
allocated  among the  component  elements  based upon the relative fair value of
each element.  The fair value of each element is determined by the price charged
by us when that  element is sold  separately,  or, in the case of an element not
yet sold separately, by the price established by authorized management, if it is
probable  that the  price,  once  established,  will not  change  before  market
introduction.



                                       11


We enter into reseller and sub-licensing arrangements that provide a fee payable
to us based on a percentage of list prices. We recognize revenue only on the net
fee payable to us from the reseller upon sell-through to the end customer by the
reseller.

We typically  sell first year  maintenance  with the related  software  license.
Revenue  related  to  maintenance  is  recognized  evenly  over  the term of the
maintenance contract, typically one year.

We recognize revenue from consulting,  implementation  services and education as
these services are performed. We derive revenue from these services primarily on
a  time-and-materials  basis  under a  separate  service  arrangement  with  the
customer.  In circumstances  where we enter into fixed-price  service contracts,
revenue is recognized  on a  percentage-of-completion  basis,  which is measured
based upon actual person-hours  performed.  Much of the implementation  services
provided to our customers in connection with  installations of our solutions are
provided by third-party consulting and implementation  service providers.  These
third-party service providers ordinarily contract directly with the customer.

On occasion,  we have purchased  goods or services for our operations from these
vendors  at or about  the  same  time we have  licensed  our  software  to these
organizations.  These  transactions  are  negotiated  separately and recorded at
terms we consider to be arms-length.

RESULTS OF OPERATIONS

The following table presents selected financial data, derived from our unaudited
condensed  consolidated  statements  of  operations,  as a  percentage  of total
revenues for the periods  indicated.  The operating results for the three months
ended September 30, 2002 and 2001, are not necessarily indicative of the results
that may be expected for the full fiscal year or any future period.


                                                                       Three months ended
                                                                          September 30,
                                                                       2002         2001
                                                                       ----         ----
                                                                                
CONSOLIDATED STATEMENT OF OPERATIONS
  Revenues:
    Licenses                                                            26%           38%
    Services and maintenance                                            74%           62%
                                                                   -------------------------
       Total revenues                                                  100%          100%
                                                                   -------------------------
  Cost of Revenues:
    Licenses                                                             2%            3%
    Services and maintenance                                            43%           37%
                                                                   -------------------------
       Total cost of revenues                                           45%           40%
                                                                   -------------------------
  Gross profit                                                          55%           60%
                                                                   -------------------------
  Operating Expenses:
    Sales and marketing                                                 74%           83%
    Research and development                                            32%           31%
    General and administrative                                          16%           32%
    Restructuring costs and other charges                                 -           12%
    Amortization of goodwill and identifiable intangible                  -           42%
                                                                   -------------------------
       Total operating expenses                                        122%          200%
                                                                   -------------------------
  Loss from operations                                                 (67)%        (140)%
  Interest and other income (loss)                                      (2)%           1%
                                                                   -------------------------
  Loss before income taxes                                             (69)%        (139)%
  Income tax expense                                                     1%            1%
                                                                   -------------------------
  Net loss                                                             (70)%        (140)%
                                                                   =========================




                                       12


REVENUES

Total  revenues  decreased  24% to $12.3  million  for the  three  months  ended
September 30, 2002 compared to $16.1 million for the quarter ended September 30,
2001. This decrease is attributable to a 47% decrease in license  revenues and a
10% decrease in services and maintenance revenues.

The market for our solutions and related  services is  unpredictable.  Our sales
are susceptible to fluctuations in the economy and the  corresponding  effect on
corporate  purchasing  habits  creating a  reluctance  of  companies  to acquire
significant  software systems at this time. These market conditions may continue
to  deteriorate.  The  severity and  duration of any further  deterioration  may
compel us to consider further  reductions in our workforce to realign with those
new  market  conditions,  on either a regional  or global  scale,  or both.  Any
further deterioration in market conditions could adversely impact our ability to
develop,  deliver and/or  service our existing and new products,  as well as our
ability to attract, maintain and service our customers.

Licenses

Revenues from  licenses  were $3.2 million for the three months ended  September
30, 2002, compared to $6.1 million for the quarter ended September 30, 2001.

Our  revenue  from  licenses  decreased  as a result of the  continued  economic
slowdown through 2002 and the resulting impact on corporate capital spending. We
have observed an overall  reduction in corporate capital budgets and continue to
experience  longer and less  predictable  selling  cycles.  Our license  revenue
growth  depends on the  overall  demand  for  customer  relationship  management
products,  and the overall demand for our software  depends in large part on the
general economic and business conditions.  Additionally, we experienced contract
losses and delays in concluding  contracts  with some  customers due to customer
concerns  over the  rapid  decline  of our  stock  price in the  latter  half of
September 2002 and whether such decline indicated issues within the company.

Revenues  from  licenses  represented  26% and  38% of  total  revenues  for the
quarters ended  September 30, 2002 and 2001,  respectively.  No single  customer
accounted for 10% or more of our revenues for the quarters  ended  September 30,
2002 and 2001.  The  decline in license  revenues  in the first  quarter of 2002
occurred largely in our North American and European  operations.  North American
license  revenues  accounted  for 45% and 61% of total  license  revenues in the
quarters ended September 30, 2002 and 2001, respectively.

During the quarter ended  September 30, 2002, we recognized no software  license
revenue from transactions with vendors where we purchased goods or services from
those vendors at or about the same time as the software license transactions.

Services and Maintenance

Revenues from services and maintenance  decreased 10% to $9.1 million from $10.1
million for the quarters ended September 30, 2002 and 2001, respectively. During
the quarter ended September 30, 2002, we experienced an increase of $0.4 million
in revenues from technical support and maintenance contracts,  which entitle the
customer  to  new  versions  of  the  solutions  and to  technical  support  and
maintenance  services,   and  a  decrease  of  $1.4  million  in  revenues  from
implementation, education and consulting service engagements.

Our revenues  from  services and  maintenance  represented  74% and 62% of total
revenues for the quarters ended  September 30, 2002 and 2001,  respectively.  We
believe that future  revenues from services and  maintenance  will decrease as a
percentage of total revenues as license  revenues are  anticipated to strengthen
at a greater rate than service and maintenance  revenues. We plan to continue to
rely on third parties to provide a large part of implementation  services to our
customers rather than providing those services directly.

COST OF REVENUES

Total cost of revenues decreased 13% to $5.6 million,  or 45% of total revenues,
from $6.5 million,  or 40% of total  revenues,  for the quarters ended September
30, 2002 and 2001, respectively.  The decrease in total cost of revenues was due
to decreased revenues,  as well as reduced headcount and related allocations for
services and maintenance  following our  restructuring  in the second quarter of
fiscal 2002. The increase in cost of revenues as a percentage of



                                       13


total  revenues  is  due  to a  change  in  revenue  mix  between  services  and
maintenance  revenues  versus  license  revenues in the  September  2002 quarter
compared to the September 2001 quarter.

Licenses

Cost of revenues from licenses decreased to approximately $0.2 million from $0.5
million for the quarters ended  September 30, 2002 and 2001,  respectively.  The
decrease is due primarily to the decline in license  revenues  compared to prior
quarters.  Cost of revenues  from  licenses  as a  percentage  of revenues  from
licenses was 8% for both the quarters ended September 30, 2002 and 2001.

The cost of licenses as a percentage of license revenue remains similar to prior
quarters but can fluctuate  quarter to quarter  depending on sales mix and costs
of third-party technology integrated with our solutions.

Services and Maintenance

Cost of revenues from services and  maintenance  consists of personnel and other
expenses relating to providing  maintenance and customer support,  education and
consulting  services.  Cost of revenues from services and maintenance  will vary
depending  on the mix of services we provide  between  support and  maintenance,
education,  implementation  and  consulting  services.  Gross profit margins are
higher for support and  maintenance  services  than they are for  education  and
consulting  services.  Support and maintenance  services involve the delivery of
software  upgrades,  which our  customers  download and install  themselves  and
customer  support.  Education and  consulting  services  generally  require more
involvement  by our  employees,  resulting  in higher  compensation,  travel and
similar expenses.

Cost of revenues  from  services and  maintenance  decreased 10% to $5.3 million
from  $6.0  million  for  the  quarters  ended  September  30,  2002  and  2001,
respectively.  Cost of revenues from services and maintenance as a percentage of
revenues  from  services and  maintenance  was 59% for both the  quarters  ended
September 30, 2002 and 2001.

OPERATING EXPENSES

Sales and Marketing

Sales and marketing expenses consist primarily of salaries, commissions, bonuses
and benefits earned by sales and marketing  personnel,  direct expenditures such
as travel,  communication  and  occupancy for direct sales offices and marketing
expenditures related to advertising,  trade shows, direct mail, online marketing
and promotion.

Sales and  marketing  expenses  decreased 32% to $9.1 million from $13.4 million
for the quarters ended September 30, 2002 and 2001, respectively.  The decreased
expenditures  for the three month period ending September 30, 2002 is the result
of a reduction in employees and  marketing  program  expenditures  following the
implementation of our  restructuring  plans in the second quarter of fiscal 2002
as well as increased  operating  efficiencies  and decreased  commissions due to
lower sales.  Sales and  marketing  expenses  decreased as a percentage of total
revenues to 74% from 83% for the  quarters  ended  September  30, 2002 and 2001,
respectively.

Research and Development

Research and development  expenses  include costs  associated with new products,
enhancements of existing products and quality  assurance  activities and consist
primarily of salaries,  benefits and equipment for software  engineers,  quality
assurance personnel,  program managers, product managers,  technical writers and
outside  contractors  used to augment  the  research  and  development  efforts.
Software  development costs incurred prior to the establishment of technological
feasibility  are included in research and development  costs as incurred.  Since
license revenues from our solutions are not recognized until after technological
feasibility has been established,  software  development costs are not generally
expensed  in the  same  period  in  which  license  revenues  for the  developed
solutions are recognized. There are no software development costs capitalized on
our balance sheet.

Research  and  development  expenses  decreased  22% to $4.0  million  from $5.1
million for the quarters ended September 30, 2002 and 2001,  respectively.  This
decrease is a result of a reduction in employees and contract labor



                                       14


following the implementation of our restructuring plans in the second quarter of
fiscal 2002.  Research and  development  expenses were 32% of total revenues for
both quarters ended September 30, 2002 and 2001, respectively.

General and Administrative

General and administrative expenses consist primarily of salaries,  benefits and
related  costs for  executive,  finance,  administrative  and  human  resources.
General and  administrative  expenses also include legal and other  professional
fees and bad debt expense.

General and  administrative  expenses  decreased  61% to $2.0  million from $5.2
million  for the  quarters  ended  September  30,  2002 and 2001,  respectively.
General and  administrative  expenses were 16% and 32% of total revenues for the
quarters  ended  September  30,  2002 and 2001,  respectively.  The  decrease in
general  and  administrative  expenses  was due to the  fact  that  general  and
administrative  expense for the quarter ended September 30, 2001 included a $1.9
million charge for doubtful accounts  receivable as well as due to the impact of
reduced personnel and facilities costs following our restructuring in the second
quarter of fiscal 2002.

Restructuring Costs and other Charges

During the year ended June 30, 2002, in light of the significant downturn in the
North American and global economies, and the related impact on corporate capital
spending,  management  approved  restructuring  plans  to align  Pivotal's  cost
structure with  management's  revised revenue  expectations.  In connection with
these  plans,  Pivotal  recorded  charges  of  $53.6  million  related  to  both
restructuring activities and intangible asset writedowns. These charges included
restructuring  costs of  $20.6  million  associated  with  workforce  reduction,
consolidation  of excess  facilities,  contract  settlements  and tangible asset
impairments.  In addition, Pivotal recorded a charge of $33.0 million related to
the impairment of previously  recorded  goodwill and other purchased  intangible
assets.  Pivotal  may  incur  additional  restructuring  charges  in  subsequent
periods.

There were no restructuring or asset impairment charges recorded for the quarter
ended September 30, 2002. Adjustments to the restructuring reserves will be made
in future periods,  if necessary,  based upon actual events and circumstances at
the time.

The  following  summarizes  the  activity  in the  June 30,  2002  restructuring
liability  during the three month period ended September 30, 2002,  expressed in
United States dollars; all amounts in thousands:


                                        Severance         Excess         Contract       Total
                                       and Benefits  Facilities/Asset   Settlement
                                                       Impairments      Costs/Other
                                       ---------------------------------------------------------
                                                                              
Reserve balances, June 30, 2002            $ 295          $4,331           $752         $5,378
Restructuring charges, quarter ended           -               -              -              -
September 30, 2002
Cash payments                               (216)           (404)          (353)          (973)
                                       ---------------------------------------------------------
Reserve balances, September 30, 2002       $  79          $3,927           $399         $4,405

Current Portion                            $  79          $1,076           $399         $1,554
                                       ---------------------------------------------------------
Non-current Portion                            -          $2,851              -         $2,851
                                       =========================================================



As a result  of this  restructuring,  we have  achieved  annualized  savings  of
approximately  $32 million in cost of revenues and operating  expenses  based on
the expenditure levels at the time of this restructuring.



                                       15


Amortization of Goodwill

There was no charge for  amortization of goodwill in the quarter ended September
30,  2002.  Amortization  of goodwill  was $1.6  million  for the quarter  ended
September 30, 2001. Due to our adoption of SFAS No. 141 and 142 on July 1, 2002,
we no longer amortize goodwill.  We will complete an initial goodwill impairment
assessment  to  determine  whether we will be required to recognize a transition
goodwill  impairment charge under SFAS No. 142 in the three months period ending
December 31, 2002. See "Recent Accounting Pronouncements".

Interest and Other Income (Loss)

Interest  and  other  income  (loss)  consists  of  earnings  on cash  and  cash
equivalents and short-term investments net of interest expense, foreign exchange
gains and losses, and gains and losses on investments. Interest and other income
(loss) was ($289,000) and $218,000 for the quarters ended September 30, 2002 and
2001, respectively.  In the quarter ended September 30, 2002, interest and other
income (loss) was impacted by lower cash and short term investment balances held
during  the  period.  For the  quarters  ended  September  30,  2002  and  2001,
respectively,  interest and other  income  included a foreign  exchange  loss of
$380,000  and  $263,000.   The  foreign  exchange  loss  was  a  result  of  the
appreciation of the United States dollar  relative to the functional  currencies
of our European,  Australian and Japanese subsidiaries.  The other components of
interest and other income were not material for the periods presented.

Income Taxes

The  provision  for income  taxes was $163,000 and $154,000 for the three months
periods  ended  September  30,  2002 and 2001,  respectively.  These  income tax
amounts were  attributable  to our operations in the United  States,  the United
Kingdom and France.

QUARTERLY RESULTS OF OPERATIONS

The following tables present our unaudited  quarterly results of operations both
in absolute  dollars and on a percentage  of revenue  basis for each of our last
eight quarters. This data has been derived from unaudited consolidated financial
statements  that have been  prepared  on the same  basis as the  annual  audited
consolidated  financial  statements  and, in our  opinion,  included  all normal
recurring  adjustments  necessary for the fair presentation of such information.
These unaudited  quarterly results should be read in conjunction with our annual
audited consolidated financial statements.


Quarterly results of operations, expressed in United States dollars; all amounts
in thousands:


                                                                       Three months ended
                              ----------------------------------------------------------------------------------------------
                              Sept. 30,   June 30,      Mar. 31,      Dec. 31,   Sept. 30,   June 30,    Mar. 31,  Dec. 31,
                                2002        2002          2002          2001        2001       2001        2001      2000
                              ---------  ---------     ---------     ---------   ---------  ---------   ---------  ---------
                                                                                            
Revenues:
  License                     $ 3,215      $8,849        $7,510        $6,870      $6,053     $12,028     $16,368   $16,346
  Services and maintenance      9,092      10,223        10,206         9,828      10,077      10,216      10,271     9,705
----------------------------------------------------------------------------------------------------------------------------
    Total revenues             12,307      19,072        17,716        16,698      16,130      22,244      26,639    26,051
----------------------------------------------------------------------------------------------------------------------------
Cost of revenues:
  License                         247         522           385           557         492         946       1,009       979
  Services and maintenance      5,346       5,443         5,025         5,895       5,968       6,108       5,591     5,299
----------------------------------------------------------------------------------------------------------------------------
    Total cost of               5,593       5,965         5,410         6,452       6,460       7,054       6,600     6,278
      revenues
----------------------------------------------------------------------------------------------------------------------------
Gross profit                    6,714      13,107        12,306        10,246       9,670      15,190      20,039    19,773
----------------------------------------------------------------------------------------------------------------------------
Operating expenses:
  Sales and marketing           9,056       8,803         8,734        10,476      13,404      14,129      12,689    12,914




                                       16



                                                                       Three months ended
                              ----------------------------------------------------------------------------------------------
                              Sept. 30,   June 30,      Mar. 31,      Dec. 31,   Sept. 30,   June 30,    Mar. 31,  Dec. 31,
                                2002        2002          2002          2001        2001       2001        2001      2000
                              ---------  ---------     ---------     ---------   ---------  ---------   ---------  ---------
                                                                                            
  Research and development      3,991       3,720         3,636         4,660       5,103       5,228       5,096     4,509
  General and                   2,030       2,774         2,060         2,780       5,206       6,904       2,787     2,100
    administrative
  Restructuring costs and
    other charges                   -       2,147             -        49,504       1,925           -           -         -
  Amortization of
    goodwill and                    -       1,594         1,593         6,131       6,683       6,594       6,068     5,405
    Intangible assets
----------------------------------------------------------------------------------------------------------------------------
    Total operating expenses   15,077      19,038        16,023        73,551      32,321      32,855      26,640    24,928
----------------------------------------------------------------------------------------------------------------------------
Loss from operations           (8,363)     (5,931)       (3,717)      (63,305)    (22,651)    (17,665)     (6,601)   (5,155)

Other income (loss)
  Interest and other
    income (loss)                (289)        245           345           481         218       1,352         994       644
  Impairment of                     -      (1,244)            -             -           -           -           -         -
    investments
----------------------------------------------------------------------------------------------------------------------------
                                 (289)       (999)          345           481         218       1,352         994       644

Loss before income taxes       (8,652)     (6,930)       (3,372)      (62,824)    (22,433)    (16,313)     (5,607)   (4,511)

Income tax expense (recovery)     163          60            (8)          180         154         344          56       170
----------------------------------------------------------------------------------------------------------------------------
Net loss                      $(8,815)    $(6,990)      $(3,364)     ($63,004)   $(22,587)   $(16,657)    $(5,663)  ($4,681)
============================================================================================================================



Quarterly results of operations on a percentage of revenue basis:


                                                                       Three months ended
                              ----------------------------------------------------------------------------------------------
                              Sept. 30,   June 30,      Mar. 31,      Dec. 31,   Sept. 30,   June 30,    Mar. 31,  Dec. 31,
                                2002        2002          2002          2001        2001       2001        2001      2000
                              ---------  ---------     ---------     ---------   ---------  ---------   ---------  ---------
                                                                                            
REVENUES:
     License                      26%         46%          42%          41%          38%         54%        62%        63%
     Services and maintenance     74%         54%          58%          59%          62%         46%        38%        37%
----------------------------------------------------------------------------------------------------------------------------
      Total revenues             100%        100%         100%         100%         100%        100%       100%       100%
----------------------------------------------------------------------------------------------------------------------------
COST OF REVENUES:
     License                       2%          3%           2%           3%           3%          4%         4%         4%
     Services and                 43%         28%          29%          36%          37%         28%        21%        20%
maintenance
----------------------------------------------------------------------------------------------------------------------------
      Total cost of revenues      45%         31%          31%          39%          40%         32%        25%        24%
----------------------------------------------------------------------------------------------------------------------------
Gross profit                      55%         69%          69%          61%          60%         68%        75%        76%
----------------------------------------------------------------------------------------------------------------------------
OPERATING EXPENSES:
     Sales and marketing          74%         46%          49%          63%          83%         63%        48%        50%
     Research and
       development                32%         20%          21%          28%          31%         23%        19%        17%
     General and
       administrative             16%         15%          12%          17%          32%         31%        10%         8%
     Restructuring costs
       and other charges           -          11%           -          296%          12%           -          -          -
     Amortization of
       goodwill and intangible
       assets                      -           8%           8%          36%          42%         30%        23%        21%
----------------------------------------------------------------------------------------------------------------------------
      Total operating
        expenses                 122%        100%          90%         440%         200%        147%       100%        96%
----------------------------------------------------------------------------------------------------------------------------

Loss from operations            (67)%       (31)%        (21)%       (379)%       (140)%       (79)%      (25)%      (20)%

Other income (loss)
  Interest and other
    income (loss)                (2)%          1%           2%           3%           1%          6%         4%         3%
  Impairment of
    investments                               (6%)          --           --           --          --         --          --
----------------------------------------------------------------------------------------------------------------------------
                                 (2)%         (5%)          2%           3%           1%          6%         4%          3%

Loss before income taxes        (69)%       (36)%        (19)%       (376)%       (139)%       (73)%      (21)%      (17)%




                                       17



                                                                       Three months ended
                              ----------------------------------------------------------------------------------------------
                              Sept. 30,   June 30,      Mar. 31,      Dec. 31,   Sept. 30,   June 30,    Mar. 31,  Dec. 31,
                                2002        2002          2002          2001        2001       2001        2001      2000
                              ---------  ---------     ---------     ---------   ---------  ---------   ---------  ---------
                                                                                            
Income tax expense                 1%         (1)%           -           1%           1%          2%          -         1%
(recovery)
----------------------------------------------------------------------------------------------------------------------------
Net loss                        (70)%        (37)%       (19)%       (377)%       (140)%       (75)%      (21)%      (18)%
============================================================================================================================



We believe the decrease in revenue in the quarter  ended  September  30, 2002 as
compared to prior  quarters  was a result of the global  economic  slowdown  and
related  reluctance  of  companies to acquire  significant  software and systems
during this time. In addition, a pattern of reduced buying by European customers
during July and August has resulted in lower  European  license  revenues in the
quarters ended September 30.

Our quarterly  operating  results have fluctuated  significantly in the past and
will  continue  to  fluctuate  in the future as a result of a number of factors,
many of which are  outside  of our  control.  As a result  of our  restructuring
initiatives and our limited operating history and recent acquisitions, we cannot
forecast operating expenses based on historical  results.  Accordingly,  we base
our  anticipated  level of expense  in part on future  revenue  projections  and
planned expenditure levels. Most of our expenses are fixed in the short-term and
we may not be able to quickly reduce spending if revenues are lower than we have
projected.  Our ability to forecast our quarterly revenues accurately is limited
given the current economic climate, our limited operating history, the length of
the sales cycle of our solutions  and other  uncertainties  in our business.  If
revenues in a particular  quarter do not meet  projections,  our net losses in a
given  quarter  would be greater  than  expected.  As a result,  we believe that
quarter-to-quarter  comparisons  of our  operating  results are not  necessarily
meaningful.  Investors  should  not rely on the  results  of one  quarter  as an
indication of future performance.

LIQUIDITY AND CAPITAL RESOURCES

At September 30, 2002, we had $15.8 million in cash and cash equivalents,  $14.5
million in short-term  investments,  $1.5 million in restricted  cash, and $16.2
million  in total  working  capital.  Our  combined  cash and cash  equivalents,
short-term  investments,  and restricted cash balance decreased to $31.8 million
at September 30, 2002 from $41.3 million at June 30, 2002.  Our working  capital
decreased  to $16.2  million at  September  30, 2002 from $23.6  million at June
30,2002. This decrease was principally due to the net loss for the period, which
was partially offset by a significant decrease in accounts receivable.

Net cash used in operating  activities was $9.6 million and $9.5 million for the
three months ended September 30, 2002 and 2001, respectively.

Net cash provided by investing  activities was $5.2 million and $5.4 million for
the three  months  ended  September  30, 2002 and 2001.  During the three months
ended September 30, 2002 and 2001, we received proceeds of $6.5 million and $7.0
million, respectively, from the sale and maturity of short-term investments. Net
capital expenditures were $0.1 and $0.2 for the three months ended September 30,
2002 and 2001, respectively.

Net cash used in  financing  activities  was $0.07  million for the three months
ended September 30, 2002, compared to $0.3 million of cash provided by financing
activities for the three months ended September 30, 2001.

As of  September  30,  2002,  our future  fixed  commitments  for cash  payments
primarily  related to  obligations  under  non-cancelable  operating and capital
leases.  We lease  facilities  under  non-cancelable  operating  leases expiring
between 2002 and 2012 and certain equipment under  non-cancelable  operating and
capital leases expiring between 2002 and 2004. Future minimum lease payments and
other future fixed commitments for the years ending June 30 are as follows:



                                       18



                                                                               Years ending June 30,
                                                                                    (thousands)
                                            Total        2003        2004         2005       2006        2007      2008 - 2012
                                         ------------------------------------- --------------------------------------------------
                                                                                              
Capital leases and long term debt        $     471          59         390           22         -            -              -

Restructuring liabilities                    4,405       1,349         928          918       694          308            208
Operating leases (excluding amounts
charged to restructuring)                   40,161       5,803       6,022        4,508     4,018        3,564         16,246

Licencing commitments                          750         750           -            -         -            -              -
                                         ------------------------------------- --------------------------------------------------
Total cash obligations                   $  45,787       7,961       7,840        5,448     4,712        3,872         16,454



Our principal  sources of liquidity at September 30, 2002 were our cash and cash
equivalents,  short-term  investments and restricted  cash of $31.8 million.  We
have a credit  agreement  with a  Canadian  chartered  bank,  which  includes  a
revolving  letter of credit  facility of $5.0 million,  bearing  interest at the
bank's  prime rate plus 1% per year,  secured by a charge on all of our  current
and future  personal  property.  As at  September  30,  2002,  letters of credit
totaling $6.5 million were outstanding to secure  facilities and equipment lease
obligations.  We secured  issued  letters  of credit in excess of our  revolving
letter  of  credit  facility  with $1.5  million  cash in trust,  which has been
presented as restricted cash on our balance sheet as at September 30, 2002.

On October 23, 2002, we completed the  acquisition of MarketFirst  Software Inc.
The purchase price consisted of 0.725 million shares of Pivotal  Corporation and
cash  of  $0.06  million.  We  expect  that  any  additional   expenditures  and
obligations related to the MarketFirst acquisition will be minimal.

Subsequent  to September  30, 2002, as a result of the impact of our most recent
quarterly  performance  on certain  required  balance sheet  ratios,  we are now
required to secure our Credit Agreement with cash in trust. This has resulted in
the release  from  escrow of a Pledge  Agreement  dated June 25,  2002  covering
US$5,500,000  cash. While the Pledge Agreement has been released from the escrow
and is now  standing as security for advances  under the Credit  Agreement,  the
secured party has not enforced its rights against the cash collateral.

We expect to incur capital expenditures of $2.5 to $3.5 million in the remainder
of fiscal 2003, largely due to our move to new Vancouver head office facilities,
as well as various upgrades to our computer systems  infrastructure.  We believe
that the total amount of cash and cash  equivalents and short-term  investments,
along with the credit  facilities,  will be sufficient  to meet our  anticipated
cash needs for  working  capital  and other  purposes  through at least the next
eighteen months.  Thereafter,  depending on the development of our business,  we
may need to raise additional cash for working capital or other expenses.  In the
interim,  however, we may encounter lower than anticipated  revenues,  high than
anticipated  expenses,  or  opportunities  for  acquisitions  or other  business
initiatives that require significant cash commitments, or unanticipated problems
or expenses that could result in a requirement  for additional  cash before that
time. If we need to raise additional cash,  financing may not be available to us
on favorable terms, or at all.

CONCENTRATION OF CREDIT RISK

Financial  instruments  that  potentially  subject Pivotal to a concentration of
credit  risk  consist  principally  of cash  and  cash  equivalents,  short-term
investments  and accounts  receivable.  Cash and cash  equivalents are held with
high-quality  financial  institutions  and  short-term  investments  are made in
investment  grade  securities  to mitigate  exposure to credit  risk.  Pivotal's
customer base is dispersed  across many different  geographic  areas  throughout
North  America,  Europe and the Asia  Pacific  and  consists of  companies  in a
variety of  industries.  Pivotal  performs  ongoing  credit  evaluations  of its
customers and does not require  collateral or other  security to support  credit
sales.  Pivotal  provides  an  allowance  for  bad  debts  based  on  historical
experience and specifically identified risks. If the creditworthiness of certain
customers  deteriorates,  or their business fails, we may experience  additional
bad debt  expenses.  During the three month period ended  September 30, 2002, we
recorded provisions for doubtful debts of $0.1 million.



                                       19


RECENT ACCOUNTING PRONOUNCEMENTS

In June 2002,  the FASB issued SFAS No. 146,  "Accounting  for Costs  Associated
with Exit or  Disposal  Activities"  ("SFAS No.  146").  SFAS No. 146  addresses
significant  issues  regarding the  recognition,  measurement,  and reporting of
costs  associated  with exit and disposal  activities,  including  restructuring
activities.  SFAS No. 146 also addresses recognition of certain costs related to
terminating  a  contract  that is not a  capital  lease,  costs  to  consolidate
facilities or relocate employees, and termination benefits provided to employees
that  are  involuntarily  terminated  under  the  terms  of a  one-time  benefit
arrangement  that  is  not  an  ongoing  benefit  arrangement  or an  individual
deferred-compensation  contract.  As SFAS No. 146 is effective  only for exit or
disposal  activities  initiated after December 31, 2002, Pivotal does not expect
the  adoption  of this  statement  to have a  material  impact on the  Company's
financial statements.



                                       20


                                 PART I - ITEM 3

QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

We are exposed to financial  market  risks,  including  fluctuations  in foreign
exchange rates and interest rates.

INTEREST RATE RISK

We invest our cash in a variety of short-term financial  instruments,  including
government bonds,  commercial paper and money market instruments.  Our portfolio
is diversified and consists primarily of investment grade securities to minimize
credit risk. These investments are typically  denominated in U.S. dollars.  Cash
balances in foreign  currencies are operating  balances and are only invested in
demand or short-term deposits of the local operating bank.

Investments  in both fixed rate and floating rate interest  earning  instruments
carry a degree of interest rate risk.  Fixed rate securities may have their fair
market  value  adversely  impacted  because of a rise in interest  rates,  while
floating rate securities may produce less income than expected if interest rates
fall. Due in part to these factors,  our future investment income may fall short
of expectations  because of changes in interest rates or we may suffer losses in
principal if forced to sell  securities that have seen a decline in market value
because of changes in interest rates.

Our investments are made in accordance with an investment policy approved by our
board of directors.  Under this policy, all short-term  investments must be made
in investment grade securities with original maturities of less than one year at
the time of acquisition.

We do not attempt to reduce or  eliminate  our  exposure  to interest  rate risk
through the use of derivative financial instruments due to the short-term nature
of the investments. Based on a sensitivity analysis performed on our balances as
of September 30, 2002,  the fair value of our  short-term  investment  portfolio
would not be materially  impacted by a shift in the yield curve of plus or minus
50, 100 or 150 basis points.

OTHER INVESTMENTS

Included  in  other  assets  are  certain  investments  in  public  and  private
companies.  Our investment in two public companies are considered  available for
sale  and  are  subject  to  considerable   market  price   volatility  and  are
additionally risky due to resale  restrictions.  The investments are recorded on
the balance sheet at market value with unrealized  gains or losses reported as a
separate component of accumulated other  comprehensive  income. We may lose some
or all of our investment in those shares.  We typically do not attempt to reduce
or eliminate our market  exposure on these  securities.  A 10% adverse change in
the equity price would  result in an  approximate  $57,000  decrease in the fair
value  of our  marketable  equity  securities  as of  September  30,  2002.  Our
investments  in privately  held  companies  are carried at cost less  writedowns
related to other than  temporary  declines.  These  investments  are  inherently
risky,  as they  typically are comprised of  investments  in companies  that are
still in  start-up  or  development  stages.  The  market  for their  product or
technologies  that they have under development is typically in the early stages,
and may  never  materialize.  We  could  lose  our  entire  investment  in these
companies or may incur an  impairment  charge if we determine  that the value of
these assets has been impaired.

FOREIGN CURRENCY RISK

We have  operations  in Canada and a number of  countries  outside of the United
States  and  therefore  we are  subject  to risks  typical  of an  international
business including,  but not limited to, differing economic conditions,  changes
in  political   climate,   differing  tax  structures,   other  regulations  and
restrictions  and foreign  exchange  rate  volatility.  Accordingly,  our future
results  could be  materially  adversely  affected  by changes in these or other
factors.

Our sales and  corresponding  receivables  are  substantially  in U.S.  dollars.
Through  our  operations  in Canada  and  outside  North  America,  we incur the
majority  of  our  research  and   development,   customer   support  costs  and
administrative expenses in Canadian and other local currencies.  We are exposed,
in  the  normal  course  of  business,   to  foreign  currency  risks  on  these
expenditures. We have evaluated our exposure to these risks and have determined



                                       21


that our significant  operating exposure to foreign currencies  exposure at this
time is to the Canadian  dollar through our operations in Canada.  At this time,
we do not  believe  our  operating  exposure to other  currencies  is  material,
however we are exposed to foreign  currency gains and losses on monetary  assets
and liabilities denominated in local currencies.

On occasion,  we use forward  contracts to minimize  the risks  associated  with
transactions  originating  in Canadian  dollars.  We have not  designated  these
forward  contracts  to be hedging  instruments.  Therefore,  all gains or losses
resulting from the change in fair value of these contracts have been included in
earnings in the current period.

If we were to designate these types of forward contracts or other derivatives as
hedges in the future and such  derivatives  satisfy  the  criteria  for  hedging
instruments,  then  depending  on the nature of the  hedge,  changes in the fair
value of the  derivatives  will be offset  against  the  change in fair value of
assets,  liabilities,  or firm  commitments  recognized in earnings  (fair value
hedges) or recognized  in other  comprehensive  income until the related  hedged
item is  recognized  in earnings  (cash flow  hedges).  Any change in fair value
related  to the  ineffective  portion  of a  derivative  will be  recognized  in
earnings through periodic mark to market adjustments.

In addition to the use of foreign exchange forward  contracts noted above,  from
time to time we may also purchase  Canadian  dollars in the open market and hold
these funds in order to satisfy  forecasted  operating needs in Canadian dollars
for the next operating period, which is generally limited to six months or less.

If our actual currency  requirement in the period forecasted  differs materially
from the notional amount of our forward  contracts and/or the amount of Canadian
dollars  purchased in the open market during a period of currency  volatility or
if we do not continue to manage our exposure to foreign currency through forward
contracts or other means, we could  experience  unanticipated  foreign  currency
gains or losses.

Our foreign currency risk management policy subjects us to risks relating to the
creditworthiness  of the  commercial  banks  with  which we enter  into  forward
contracts.  If one of these banks cannot honor its obligations,  we may suffer a
loss. We also invest in our international operations which will likely result in
increased  future  operating  expenses  denominated  in United Kingdom and Irish
pounds, French francs, euros, German marks, Japanese yen, Australian dollars and
New Zealand dollars. Our exposure to exchange fluctuations in foreign currencies
is not  material to date and  accordingly,  our current  foreign  currency  risk
management  practices do not cover foreign exchange risks related to these other
currencies.  In the future,  our exposure to foreign  currency  risks from these
other foreign currencies may increase and if not managed appropriately, we could
experience unanticipated foreign currency gains and losses.

The  purpose of our foreign  currency  risk  management  policy is to reduce the
effect of exchange rate  fluctuation  on our results of  operations.  Therefore,
while our foreign  currency  risk  management  policy may reduce our exposure to
losses  resulting from unfavorable  changes in currency  exchange rates, it also
reduces or eliminates our ability to profit from  favorable  changes in currency
exchange rates.

At  September  30,  2002,  we  had  no  outstanding  currency  forward  exchange
contracts,  and had none  outstanding  during the quarter.  For the three months
ended  September  30, 2002 and 2001,  respectively,  foreign  exchange  loss was
$380,000 and $263,000.

                                 PART I - ITEM 4

CONTROLS AND PROCEDURES


(a)  Evaluation of disclosure controls and procedures.

Under the supervision and with the  participation  of our management,  including
our Chief  Executive  Officer and Chief  Financial  Officer,  we  evaluated  the
effectiveness  of the  design  and  operation  of our  disclosure  controls  and
procedures  (as defined in Rule  13a-14(c)  and 15d-14(c)  under the  Securities
Exchange Act of 1934, as amended) as of a date (the "Evaluation Date") within 90
days prior to the filing date of this report.  Based upon that  evaluation,  the
Chief Executive  Officer and Chief Financial  Officer  concluded that, as of the
Evaluation Date, our disclosure controls and procedures were effective in timely
alerting them to the material  information  relating to us (or our  consolidated
subsidiaries)  required to be included in our  periodic SEC filings and Form 8-K
reports.



                                       22


(b)  Changes in internal controls.

There were no  significant  changes  made in our  internal  controls  or, to our
knowledge,  in other  factors that could  significantly  affect  these  controls
subsequent to the date of their evaluation.




















                                       23


                           PART II: OTHER INFORMATION

                                PART II - ITEM 1

LEGAL PROCEEDINGS

As of the date hereof,  there is no material litigation pending against us. From
time to time, we are a party to litigation  and claims  incident to the ordinary
course of  business.  While the  results  of  litigation  and  claims  cannot be
predicted with certainty, we believe that the final outcome of such matters will
not have a material adverse effect on our business, financial condition, results
of operations and cash flows.

                                PART II - ITEM 2

CHANGES IN SECURITIES AND USE OF PROCEEDS

None.

                                PART II - ITEM 3

DEFAULTS UPON SENIOR SECURITIES

None.

                                PART II - ITEM 4

SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

None.

                                PART II - ITEM 5

OTHER INFORMATION

None.

                                PART II - ITEM 6

EXHIBITS AND REPORTS ON FORM 8-K

(a)      Exhibits

EXHIBIT NO.         DESCRIPTION
-----------         -----------
2.1(1)              Share Purchase  Agreement by and between  Pivotal and Pierre
                    Marcel,  Marc Bahda,  Bernard Wach and Other Shareholders of
                    Transitif S.A., dated December 3, 1999

2.2(2)              Stock  Purchase  Agreement  among  Pivotal and  Industrial &
                    Financial  Systems AB and Eli Barak, Alon Hod and Tony Topaz
                    concerning  all of the Shares of Exactium  Ltd.  dated April
                    11, 2000

2.3(3)              Share Purchase  Agreement among Pivotal and David Pritchard,
                    Kirk Herrington,  Michael  Satterfield,  Calvin Mah, VW B.C.
                    Technology Investment Fund, LP, Venrock Associates,  Venrock
                    Associates II, LP, Working Ventures Canadian Fund Inc., Bank
                    of Montreal Capital Corporation, Sussex Capital Inc. and the
                    Other Shareholders of Simba Technologies Inc. concerning all
                    of the Shares of Simba Technologies Inc. dated May 29, 2000



                                       24


EXHIBIT NO.         DESCRIPTION
-----------         -----------
2.4(12)             Agreement  and  Plan  of  Merger  among   Pivotal,   Pivotal
                    Corporation,   a  Washington  corporation,   Pivotal  Merger
                    Subsidiary,  Inc.,  MarketFirst  Software,  Inc.  and  other
                    shareholders of MarketFirst Software,  Inc. dated October 2,
                    2002

3.2(4)              Memorandum and Articles

4.1(4)              Specimen of common share certificate

4.2(4)              Registration Rights (included in Exhibit 10.14)

4.3(2)              Registration  Rights  Agreement dated June 2, 2000 (included
                    in Exhibit 2.2)

4.4(3)              Registration  Rights Agreement dated June 26, 2000 (included
                    in Exhibit 2.3)

4.5(8)              Specimen of common share certificate as of August 17, 2000

#10.1(4)            Employee Share Purchase Plan

10.2(4)             Lease dated as of July 18, 1997 between  Sodican (B.C.) Inc.
                    and Pivotal for premises located in North Vancouver, B.C.

10.3(4)             Lease dated as of May 26, 1998 between Novo  Esplanade  Ltd.
                    and Pivotal for premises located in North Vancouver, B.C.

10.4(4)             Lease(1)  dated as of December 14, 1998  between  B.C.  Rail
                    Ltd.  and Pivotal for premises  located in North  Vancouver,
                    B.C.

10.5(4)             Lease(2)  dated as of December 14, 1998,  between B.C.  Rail
                    Ltd. and Pivotal  with respect to premises  located in North
                    Vancouver, B.C.

10.6(4)             Lease  dated as of December  11,  1998  between The Plaza at
                    Yarrow Bay Inc.  (previously  Yarrow Bay Office III  Limited
                    Partnership) and Pivotal with respect to premises located in
                    Kirkland, Washington

10.7(4)             Canadian Imperial Bank of Commerce  Cdn$2,000,000  Committed
                    Installment Loan dated March 18, 1998

10.8(4)             Canadian Imperial Bank of Commerce  Cdn$3,000,000  Operating
                    Line of Credit dated March 18, 1998

10.9(4)             Security  Agreement with Canadian  Imperial Bank of Commerce
                    dated for reference April 15, 1998

10.10(4)            Contract  Relative  to Special  Security  under the Bank Act
                    between Canadian Imperial Bank of Commerce and Pivotal dated
                    April 30, 1998

10.11(4)            Canadian  Imperial  Bank of  Commerce  Schedule  -  Standard
                    Credit Terms dated March 18, 1998

10.12(4)            Canadian  Imperial  Bank of  Commerce  Schedule  -  Standard
                    Credit Terms dated March 18, 1998



                                       25


EXHIBIT NO.         DESCRIPTION
-----------         -----------
#10.13(4)           Form of Indemnity  Agreement  between  Pivotal and directors
                    and officers of Pivotal

10.14(4)            Investors' Rights Agreement dated January 15, 1999

10.15(5)            Lease  dated  April  14,   2000  among   Deramore   Holdings
                    Limited(1), Pivotal Corporation (NI) Limited (2) and Pivotal
                    for premises located in Belfast, Northern Ireland

#10.16(5)           Employment  Agreement between Vince Mifsud and Pivotal dated
                    November 10, 1998

#10.17(6)           Exactium Ltd. 1999 Stock Option Plan

#10.18(7)           Simba  Technologies  Inc.  Incentive  Stock Option Plan,  as
                    amended

#10.19(8)           Amended and Restated Incentive Stock Option Plan

10.20(8)            Restated  Offer to Lease  dated  July 28,  2000  between  CB
                    Richard  Ellis  Limited and Pivotal with respect to premises
                    located in Vancouver, B.C.

10.21(8)            First Amendment to Restated Offer to Lease dated October 16,
                    2000 between PCI  Properties  Corp. and Pivotal with respect
                    to premises located in Vancouver, B.C.

10.22(8)            Second  Amendment  to Restated  Offer to Lease dated May 18,
                    2001 between PCI  Properties  Corp. and Pivotal with respect
                    to premises located in Vancouver, B.C.

10.23(8)            Lease dated September 1, 2000 between Landgem Office I, Ltd.
                    (previously  Dallas  Office  Portfolio  L.P.)  and  Software
                    Spectrum CRM, Inc. for premises located in Dallas, Texas

10.24(8)            Lease dated  December 19, 2000 between 485  Properties,  LLC
                    and Pivotal for premises located in Atlanta, Georgia

10.25(8)            Lease dated as of November 24, 2000 between Scholl  Consumer
                    Products  Limited and Pivotal for premises located in Luton,
                    England

#10.26(8)           Employment  Agreement  between  Kent Roger (Bo)  Manning and
                    Pivotal dated August 22, 2001

10.27(8)            Amendment No.1 dated June 19, 2001 to the Canadian  Imperial
                    Bank of  Commerce  Cdn$3,000,000  Operating  Line of  Credit
                    dated March 18, 1998

10.28(8)            Amendment  No.2 dated July 3, 2001 to the Canadian  Imperial
                    Bank of  Commerce  Cdn$3,000,000  Operating  Line of  Credit
                    dated March 18, 1998

#10.29(9)           Consulting   Agreement  between  Lochhead   Corporation  and
                    Pivotal  dated  January 28, 2002  10.30(10)  Loan  Agreement
                    between Canadian Imperial Bank of Commerce and Pivotal dated
                    December 31, 2001

#10.31(11)          Employment  Agreement  between John O'Hara and Pivotal dated
                    June 5, 2001

#10.32(11)          Employment  Agreement  between  Robert  Douglas  and Pivotal
                    dated October 21, 2001

#10.33(11)          Employment  Agreement  between Joe Dworak and Pivotal  dated
                    October 19, 2001

#10.34(11)          Employment  Agreement between James Warden and Pivotal dated
                    May 18, 1999



                                       26


EXHIBIT NO.         DESCRIPTION
-----------         -----------
10.35(11)           Lease Amendment  Agreement made as of April 22, 2002 between
                    354875  B.C.  Ltd.  and  Pivotal  with  respect to  premises
                    located in North Vancouver, B.C.

10.36(11)           Modification  of Lease dated  January 8, 2002  between  B.C.
                    Rail Ltd. and Pivotal

10.37(11)           Sub-lease  dated  September 19, 2001 between The H.W. Wilson
                    Company Inc. and Pivotal with respect to premises located in
                    Dublin, Republic of Ireland

10.38(11)           Sub-lease   dated  August  18,  2000   between   Dunsmuir  &
                    HornbyLtd.  and Pivotal with respect to premises  located in
                    Vancouver, B.C.

10.39(11)           Lease  Extension  dated October 30, 2001 between  Dunsmuir &
                    Hornby Ltd. and Pivotal with respect to premises  located in
                    Vancouver, B.C.

10.40(11)           Lease made May 7, 2000 between  1102758  Ontario Limited and
                    Pivotal with respect to premises located in Toronto, ON

#10.41(11)          Loan Agreement  made as of January 29, 2001 between  Pivotal
                    and Andre Beaulieu

#10.42(11)          Amendment  of Loan  Agreement  dated  May 29,  2002  between
                    Pivotal and Andre Beaulieu

10.43(11)           Sub-lease  dated August 29, 2000 between  Pivotal and Primus
                    Telecommunications  (Canada)  Inc.  with respect to premises
                    located in Vancouver, B.C.

10.44(11)           Amendment  of Lease  Extension  dated April 29, 2002 between
                    Pivotal  and  Dunsmuir  and  Hornby  Ltd.  with  respect  to
                    premises located in Vancouver, B.C.

10.45               Lease dated August 18, 2000 between Pivotal and Dunsmuir and
                    Hornby Ltd.  with respect to premises  located in Vancouver,
                    B.C.

99.1                Risk Factors
---------------------------
#    Indicates management contract or compensatory plan or arrangement.
(1)  Incorporated by reference to Pivotal's Form 8-K filed on January 25, 2000.
(2)  Incorporated by reference to Pivotal's Form 8-K filed on June 19, 2000.
(3)  Incorporated by reference to Pivotal's Form 8-K filed on July 11, 2000.
(4)  Incorporated by reference to Pivotal's  Registration  Statement on Form F-1
     (No. 333-82871).
(5)  Incorporated  by reference to Pivotal's  Annual Report on Form 10-K for the
     year ended June 30, 2000.
(6)  Incorporated by reference to Pivotal's  Registration  Statement on Form S-8
     (No. 333-39922).
(7)  Incorporated by reference to Pivotal's  Registration  Statement on Form S-8
     (No. 333-42460).
(8)  Incorporated  by reference to Pivotal's  Annual Report on Form 10-K for the
     year ended June 30, 2001
(9)  Incorporated  by reference to Pivotal's  Quarterly  Report on Form 10-Q for
     the quarter ended December 31, 2001
(10) Incorporated  by reference to Pivotal's  Quarterly  Report on Form 10-Q for
     the quarter ended March 31, 2002
(11) Incorporated  by reference to Pivotal's  Annual Report on Form 10-K for the
     year ended June 30, 2002
(12) Incorporated by reference to Pivotal's Form 8-K filed on October 29, 2002


(b)  Reports on Form 8-K

None



                                      27


                                   SIGNATURES

Pursuant  to the  requirements  of the  Securities  Exchange  Act of  1934,  the
registrant  has duly  caused  this  report  to be  signed  on its  behalf by the
undersigned thereunto duly authorized.

Date: November 14, 2002

                                            PIVOTAL CORPORATION


                                            /s/ Divesh Sisodraker
                                            -------------------------------
                                            Divesh Sisodraker
                                            Chief Financial Officer
                                            (Principal Financial and Accounting
                                            Officer and Duly Authorized Officer)












                                       28



                                  CERTIFICATION

I, Divesh Sisodraker, certify that:

1.   I have reviewed this quarterly report on Form 10-Q of Pivotal Corporation;

2.   Based on my knowledge,  this  quarterly  report does not contain any untrue
statement of a material fact or omit to state a material fact  necessary to make
the statements made, in light of the  circumstances  under which such statements
were made, not  misleading  with respect to the period covered by this quarterly
report;

3.   Based on my  knowledge,  the  financial  statements,  and  other  financial
information  included in this quarterly  report,  fairly present in all material
respects the financial  condition,  results of operations  and cash flows of the
registrant as of, and for, the periods presented in this quarterly report;

4.   The  registrant's  other  certifying  officers  and I are  responsible  for
establishing and maintaining  disclosure  controls and procedures (as defined in
Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have:

     (a)  designed  such  disclosure  controls  and  procedures  to ensure  that
material  information  relating to the  registrant,  including its  consolidated
subsidiaries, is made known to us by others within those entities,  particularly
during the period in which this quarterly report is being prepared;

     (b)  evaluated the  effectiveness of the registrant's  disclosure  controls
and  procedures  as of a date  within 90 days prior to the  filing  date of this
quarterly report (the "Evaluation Date"); and

     (c)  presented  in  this  quarterly   report  our  conclusions   about  the
effectiveness of the disclosure  controls and procedures based on our evaluation
as of the Evaluation Date;

5.   The registrant's other certifying  officers and I have disclosed,  based on
our most recent evaluation, to the registrant's auditors and the audit committee
of  registrant's  board of  directors  (or  persons  performing  the  equivalent
function):

     (a)  all  significant  deficiencies  in the design or operation of internal
controls  which  could  adversely  affect  the  registrant's  ability to record,
process,  summarize  and  report  financial  data  and have  identified  for the
registrant's auditors any material weaknesses in internal controls; and

     (b)  any fraud, whether or not material,  that involves management or other
employees who have a significant role in the registrant's internal controls; and

6.   The  registrant's  other  certifying  officers and I have indicated in this
quarterly  report  whether or not there  were  significant  changes in  internal
controls or in other factors that could  significantly  affect internal controls
subsequent to the date of our most recent  evaluation,  including any corrective
actions with regard to significant deficiencies and material weaknesses.

Date:  November 14, 2002                /s/ Divesh Sisodraker
                                        ----------------------------------------
                                        Divesh Sisodraker
                                        Chief Financial Officer
                                        (Principal Financial Officer)





                                  CERTIFICATION

I, Roger (Bo) Manning, certify that:

1.   I have reviewed this quarterly report on Form 10-Q of Pivotal Corporation;

2.   Based on my knowledge,  this  quarterly  report does not contain any untrue
statement of a material fact or omit to state a material fact  necessary to make
the statements made, in light of the  circumstances  under which such statements
were made, not  misleading  with respect to the period covered by this quarterly
report;

3.   Based on my  knowledge,  the  financial  statements,  and  other  financial
information  included in this quarterly  report,  fairly present in all material
respects the financial  condition,  results of operations  and cash flows of the
registrant as of, and for, the periods presented in this quarterly report;

4.   The  registrant's  other  certifying  officers  and I are  responsible  for
establishing and maintaining  disclosure  controls and procedures (as defined in
Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have:

     (a)  designed  such  disclosure  controls  and  procedures  to ensure  that
material  information  relating to the  registrant,  including its  consolidated
subsidiaries, is made known to us by others within those entities,  particularly
during the period in which this quarterly report is being prepared;

     (b)  evaluated the  effectiveness of the registrant's  disclosure  controls
and  procedures  as of a date  within 90 days prior to the  filing  date of this
quarterly report (the "Evaluation Date"); and

     (c)  presented  in  this  quarterly   report  our  conclusions   about  the
effectiveness of the disclosure  controls and procedures based on our evaluation
as of the Evaluation Date;

5.   The registrant's other certifying  officers and I have disclosed,  based on
our most recent evaluation, to the registrant's auditors and the audit committee
of  registrant's  board of  directors  (or  persons  performing  the  equivalent
function):

     (a)  all  significant  deficiencies  in the design or operation of internal
controls  which  could  adversely  affect  the  registrant's  ability to record,
process,  summarize  and  report  financial  data  and have  identified  for the
registrant's auditors any material weaknesses in internal controls; and

     (b)  any fraud, whether or not material,  that involves management or other
employees who have a significant role in the registrant's internal controls; and

6.   The  registrant's  other  certifying  officers and I have indicated in this
quarterly  report  whether or not there  were  significant  changes in  internal
controls or in other factors that could  significantly  affect internal controls
subsequent to the date of our most recent  evaluation,  including any corrective
actions with regard to significant deficiencies and material weaknesses.

Date:  November 14, 2002                /s/ Roger (Bo) Manning
                                        ----------------------------------------
                                        Roger (Bo) Manning
                                        President and Chief Executive Officer
                                        (Principal Executive Officer)








                            CERTIFICATION PURSUANT TO
                               18 U.S.C. ss.1350,
                             AS ADOPTED PURSUANT TO
                  SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002


In connection with the Quarterly  Report of Pivotal  Corporation (the "Company")
on Form  10-Q  for the  quarter  ended  September  30,  2002 as  filed  with the
Securities and Exchange Commission on the date hereof (the "Report"),  I, Divesh
Sisodraker,  Chief  Financial  Officer of the Company,  certify,  pursuant to 18
U.S.C.  ss.1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of
2002, that:

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of
the Securities Exchange Act of 1934; and

(2) The  information  contained in the Report fairly  presents,  in all material
respects, the financial condition and results of operations of the Company.


                                           /s/ Divesh Sisodraker
                                           ------------------------------------
                                           Divesh Sisodraker
                                           Chief Financial Officer
                                           (Principal Financial Officer)
                                           November 14, 2002









                            CERTIFICATION PURSUANT TO
                               18 U.S.C. ss.1350,
                             AS ADOPTED PURSUANT TO
                  SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002


In connection with the Quarterly  Report of Pivotal  Corporation (the "Company")
on Form  10-Q  for the  quarter  ended  September  30,  2002 as  filed  with the
Securities and Exchange  Commission on the date hereof (the  "Report"),  I, Kent
Roger (Bo)  Manning,  President  and Chief  Executive  Officer  of the  Company,
certify,  pursuant to 18 U.S.C.  ss.1350,  as adopted pursuant to Section 906 of
the Sarbanes-Oxley Act of 2002, that:

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of
the Securities Exchange Act of 1934; and

(2) The  information  contained in the Report fairly  presents,  in all material
respects, the financial condition and results of operations of the Company.


                                       /s/ Kent Roger (Bo) Manning
                                       ----------------------------------------
                                       Kent Roger (Bo) Manning
                                       President and Chief Executive
                                       Officer
                                       (Chief Executive Officer)
                                       November 14, 2002