Rockford, IL – The recruitment process can be tough, overwhelming, and demanding, especially for companies seeking to make the best choice from a multitude of applicants. Taking into consideration the time, efforts, and financial demands of the recruitment process, there is a need for a fool-proof recruitment tool which maximizes the outcome of the recruitment process. To help companies make better recruitment choices, FurstPerson, Inc has introduced a call center test simulation tool which is aimed at helping companies, recruitment agencies, and others pick the best candidates for better employee retention.
The spokesperson for their company, while describing FurstPerson, Inc, their products, and services said, “FurstPerson helps companies compete more effectively and ensures that people get jobs that they’ll love, and in which they’ll thrive. It’s a never-ending job, but it’s our mission and passion. We’ll never stop improving our company, our customers’ businesses, and ourselves. We’re a team of inquisitive, fiercely unconventional people who challenge mundane thinking in the pursuit of creative solutions that improve talent-driven decisions. We value each other, our customers, transparency, the innovation that improves life and work, and turning great science into amazing results.”
The team of forward-thinking individuals at FurstPerson, Inc understands the demands of recruitment for companies and seeks to minimize the hassles associated with the process. while also helping applicants make the best of the recruitment process by matching them with the jobs they love.
The Call Center Test Simulation offered by FurstPerson, Inc is designed as a multimedia simulation which allows for applicants to test their competence while trying out their skills as part of a contact center service representative. Call center simulation offered by FurstPerson, Inc is designed to measure a candidate’s contact center and service skills while supporting a variety of inbound customers calls.
The call center test simulation product from FurstPerson, Inc has earned a reputation of being an excellent predictor of success in customer care roles, with applicants having access to a wide range of exposure including a 3-call version lasting 40 minutes, and a 1-Call version lasting 20 minutes. The product as designed by FurstPerson, Inc is available in three languages and contains over 200 research studies aimed at helping applicants.
The web-based call center test simulation from FurstPerson, Inc also boasts of a wide range of possible outcomes including the average handle time, first call resolution, quality assurance, customer satisfaction, wingbacks/saves, schedule adherence, calls per hour, attrition, chats per hour, first chat resolution, computer skills, typing speed, training performance, scorecard, absenteeism, tardiness, adaptability, sales made, conversion rate, close rate, service level/hold time, transferred calls and more.
FurstPerson, Inc is located at 801 N Perryville Rd Ste. 2, Rockford, IL 61107.
Contact them via phone at +1 (773) 527-2325, or send online inquiries via email to megan.nau@furstperson.com
For additional information, visit their website at https://www.furstperson.com/.
Media Contact
Company Name: FurstPerson, Inc.
Contact Person: Megan Nau
Email: Send Email
Phone: (773) 527-2325
Address:801 N Perryville Rd Ste. 2
City: Rockford
State: Illinois
Country: United States
Website: https://www.furstperson.com/
