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     On Tuesday, October 30, 2001, CrossWorlds Software, Inc. held an employee
conference call to discuss the proposed merger between CrossWorlds and
International Business Machines Corporation. CrossWorlds intends to make the
conference available internally to its employees on an ongoing basis. The
following is a transcript of the conference call:

"OPERATOR: Welcome to the CrossWorlds Software Company meeting. If throughout
the presentation, you do experience audio difficulties, please press star,
zero, and an operator will assist you. Your host, Fred Amoroso, will be with
you momentarily.


OPERATOR:  Sir, you may begin.

AMOROSO: Do we have everybody on the call? Everybody's in mute, I guess,
right? So, we're going to do worldwide teleconference here in Burlingame. We
have the broader Burlingame location employees, and this is actually a
multi-media event. So, Victoria (ph), why don't you start?

Outstanding. You know, the last time I was choked up in front of you was when
I read about our S-1 statement. This is unbelievable.

For those of you that are on the teleconference, you probably, if you were
here at the kickoff meeting we had earlier this year, you probably got the
theme of the kickoff meeting, which was CrossWorlds 2001 Odyssey. And we kind
of did a little bit of play on that, and we went through the 2001 song. And at
the crescendo, we transitioned from "CrossWorlds, Integration is more than
just connections" to the IBM logo on top of "CrossWorlds, Integration is more
than just connection."

Look, this is an outstanding day for the company in every respect. We
announced this morning that we have reached an agreement with IBM, where IBM
will acquire CrossWorlds, and it's just an unbelievable process that we've
went through, and it's an unbelievable opportunity for the company. It is, in
fact, a defining moment.

When we looked at the business, and we looked at what IBM was viewing in their
vision, and as many of you know, we've been working with IBM for the last four
years. Sometimes we compete with IBM and many times with partner with IBM. And
our technologies overlapped - I shouldn't say "overlapped," they related -
they were integrated. We run on MQ Series. We take advantage of a lot of the
capability that exists within the IBM portfolio. We have connector to WorkFlow
(ph); we have connectors to WebSphere, and much of the capability that we have
is actually further enriched with the capability that IBM offers.

But you ask yourself "why?" Why do we do this? Why are we here? And it's
important for you, I think, to go back and understand, from my own
perspective, what this is all about.

When I first came to CrossWorlds about two years ago, we made a very different
distinction between us and how the other EAI players existed. We were not a
point-to-point solution. We didn't view ourselves as just a project-oriented
and isolated capability. We didn't view our technology as something that would
just be installed in terms of somebody has SAP, and we'll put it in Siebel,
and then we'll go on to the next one. We didn't create a culture in the
company that said, "Yes, let's just go do a dot com. Let's just go get as many
customers as we can, and then, you know, after 18 months, whoever has the most
customers, the game is over." That's not what we were about.

We viewed our capability from the very essence in the beginning of this
company, on the basis of providing business value. We focused our whole
attention on the notion that business process integration would create a whole
new capability, and define a whole new standard that would provide a business
solution, a business value, in efficiency and effectiveness to our customers'
operations, that would transcend any of the other competitors in this space.
In fact, we pioneered this space, and others followed our lead.


Now, when I came to CrossWorlds, one of the things you remember is we said,
"Yes, app-to-app integration, we can do that. A lot of people can do that. We
had great adapters. We had great connectors." As e-business came along, it was
inflection point, because as e-business developed, now we created an
opportunity and a requirement that things had to be integrated real-time. You
couldn't deal with things overnight any more. You had to have an event-driven
approach towards integration and the value of integration.

The core component of what we did wasn't in just a technology linkage. It was,
in fact, being able to link together the business processes of organizations
and enterprises. And from that, we said, we are an enterprise solution. We
said, "We are a platform." We developed the whole notion of a business
integration management system, that as our customers continued to deploy us,
they would continue to get benefit.

And, in fact, that created the entire culture of the company. We said that we
were not just going to go out and sell a bunch of new customers and forget
about our existing customers. We said we were going to have a strong customer
value proposition. We said we would have a strong focus on services, to make
sure that our customers achieved the value of the technology investment that
they were making with us, and that we were confident that as we succeeded
within each customer environment, they would continue to extend the value of
our software; they would continue to make new purchases and implementations,
as they moved us from projects to enterprise architecture. That, in fact,

And, two other things have been developing. There are two other trends that
caused me to look at this as the absolutely right next step for this company.
And, the first trend is technically. When we look at J2EE; when you look at
what was happening within a technology component, the standards that were
developing, it was very clear in my mind that as things developed, the notion
that the app server and the integration server were going to converge; that we
were defining a new space. Early on, it was clear in my mind, EAI was not a
long-term isolated component as a standalone entity. EAI was going to be part
of the enterprise middleware capability that companies were going to look for.

There was a second trend that developed. It was a marketplace trend. On one
side you had technology; and from a marketplace perspective, look at what we
do. Look at how customers are looking at us. Look at the technical
architecture that Siemens is deploying, where they look at CrossWorlds as a
multi-tiered hub throughout the integration and information management and
business process management of their entire worldwide organization - 120
different divisions across 18 different groups across four major geographies.
Enormous. We are sitting behind the scenes of every single transaction that
Siemens will ultimately execute throughout their organization.

That marketplace was creating the headlights, the lot - the spotlights on our
business that every one of the major infrastructure providers would want to be
in. And that's where we are. As we looked at that, and we said, "OK, what is
our capability? What is the value?" - it became very apparent to me.

And, in August of 2000, as we developed the CrossWorlds strategy, as I worked
with many people in the product team, in the services and sales teams to get
insight in terms of how were being deployed and how we were being used, and
what we thought were the trends in the marketplace, I felt, from that point,
the right thing for this company to do was to leverage our assets with those
companies that wanted to be in the capable area that what we had. And we
embarked on that journey. And that's why we're here.

We looked for a company that shared the vision that we had. We looked for a
company that shared the culture that we had. We looked for the company that
shared the same respect for people and individuals. We looked for a company
that ultimately could fulfill the goals, the aspiration, the hard work, the
passion, the religion that all of you have so hard, so earnestly,
compassionately worked for at CrossWorlds.

This is a fundamental fulfillment of everything that we have been trying to
do. We talk about competition. We like to beat the crap out of the
competition. We revel in their agony. We can say that. We're still
(INAUDIBLE). Later on, we'll tone down the competition. But we have an
opportunity to fundamentally take everything that we have created. The reason
why we're here - the largest - think of it - the largest,


most sophisticated technology company in the world has gone through enormous
due diligence - and if you doubt that, talk to anybody that was involved - to
identify the value of what we have in our products, the value of what we have
in our company, the value of what we have in our culture, the value of what we
have in our services, in ourselves, in our pre-sales team, the value of each
of you - That's why we're here.

It's an enormous opportunity, one that you should feel absolutely proud of, in
terms of what this is. Now, how is this going to work? Some companies buy
technology. "Thank you very much; I'll take the product. You can go home." Not
this - IBM is buying the company. The value that they've placed on this, is
certainly the product. That's what we're all about; we're a software company.
But it's also all of you.

At the close, which would roughly take about 60 days, so let me give you a
little sense of timing, we now have announced it. We have reached agreement.
We have signed it, 1:47 a.m. this morning, which if any of you read the
e-mail, that's when I actually pushed the button.

That - at this point in time, now, there is a process. We have to go through
what's called "Hart-Scott- Rodino" approvals, which is - if you believe it, be
proud, right? The Justice Department has to make sure this doesn't create a -
an anti-trust issue for IBM.

We also have to issue a proxy statement, which means that we go out to our
shareholders and we describe the acquisition. We describe the benefits and all
of the value propositions, and then, that has to go through SEC approvals, and
then, after that, we actually have a shareholder vote, and then at the
shareholder vote, they decide that, yes, this is a good thing to do, and the
deal would then close.

We believe that that would happen somewhere over the next 60 days, probably
the early part of 2002, in terms of what the timing, OK. So that's what's
ahead of us.

I'm going to make some more comments at the end. I do want to take a moment;
we're going to have some questions and answers, but I would like to introduce
to you, perhaps the reason why we are here, and one of the most important
people that really took the passion to this opportunity inside of the IBM
Company, and actually would be responsible for our family, as we go forward.
I'd like to introduce Ambuj Goyal, who will be general manager - is the
general manager, IBM Software Solutions and Strategy, to talk about his
perspective of what we're here, and what they hope to accomplish. Ambuj.

Thank you, Fred. It's really a pleasure to be here. First of all, I didn't
expect the greeting that you gave me. It's absolutely amazing. Thanks very
much. I also got an amazing, amazing feeling, because all mergers or
acquisitions, that's not the kind of feeling, sometimes. Thank you very much.

And, first of all, let me just say that we at IBM have developed the deepest
respect for the people and the technology at CrossWorlds. And, yes, we took
you through a lot of due diligence. And as we did that, the culture that you
have built up, the customer-centric culture, not a sell-and-run model. Sell
and support, make sure that the customer is satisfied. The passion for the
products that you have, the technology that you have, the innovation that you
do, we developed the deepest respect for that.

That's why we are not, as Fred said, talked about just getting assets here,
but we are talking about getting the people, the technology, and the passion,
and the culture to be part of IBM. Because, we have a lot in common. We are,
as Fred said, we are the largest technology company. We produce a huge number
of patents. We are not like Dell. We are not a distribution company. We
develop our technology on our own. We have a customer support culture. We
don't sell and run. We love the products we create - something very, very
apparent to what you have, in terms of the culture of that.

So this is going to be a not only a product issue, but it's a common culture
of getting together to solve the problems for the customers, that we see
customers facing.

As Fred said, four years ago you had a vision about not only EAI, enterprise
application integration, but


industry by industry, understanding what customers were trying to do, and
create the technology, the assets, the business office integration capability,
the tools, adapters, the templates, that have created the momentum around what
you have done. We expect that vision is starting to be realized.

In IBM, you have focus on middleware as well. WebSphere is one of the brands
that has taken traction in the marketplace. The J2EE application server, we
have tremendous messaging environment, that we have around MQ Series. And the
hole, the plug that we wanted to do, is we wanted to see that as the world -
as your vision was being realized in business office integration space, that
we leverage the WebSphere brand, the MQ series capabilities, the business
office integration software that you have developed, and the customer reach
that IBM has, and the channels, as well as the brand image to create the
overall environment to solve the end-to-end problem of the customers.

Today, actually, is a very seminal statement, CrossWorlds and IBM are making
for that industry. It's not just two companies getting together; it's actually
an industry-changing world. Today, when customers make a decision on an
application server, and as separately on an integration server, those are two
separate things, actually, two separate decisions they end up with.

Today, we are saying that customers, you don't need to struggle with that. We
will figure out, from a technology perspective, using the standards like the
J2EE, XML, and other integration standards, a common server involved (ph), so
that it's no longer an EAI vendor and an apps server vendor that is coming to
you; it's an overall enterprise server vendor coming to you to solve your
end-to-end problems.

We have seen that in our joint customers, it was mentioned - NorTel. We see
that at other customers, like Caterpillar, Whirlpool, where two different
problems are being solved. Now we can solve it together. We can take out the
cost of labor-intensive integration among technologies that our customers do,
by providing an end-to-end solution.

So we have common cultures; we have common visions where we are going. We have
common customers, and we have been working on this together for four years. MQ
Series is OEMed by you. You have connectors to MQ Whirlpool and QSI. And
WebSphere application server is being integrated as well. So, it couldn't be
better, where we are in this industry-changing world.

And there is nobody else - let me just say that differently, the way Fred
said. There is nobody else who can delight the customer the way we can,
together. Not the second-tier players like Oracle and Microsoft. Not the
third-tier players like Sun, BEA. Or the fourth-tier players like webMethods,

Let me say a few words about IBM Software Group. IBM is a large company. Yes,
it is.

AMOROSO: We dropped a line? We found out? Are you OK? Sorry. Operator, are we

OPERATOR: Yes, you may proceed.

GOYAL: OK, thank you. IBM is a $90 billion company, about 350,000 employees.
Software Group is a 12 billion, approximately 13 billion, depending upon
whether you round it down or round it up. A company, growing double-digits.
When we say "double-digits," each year we create new revenue stream of a
billion dollars or more. It's a significant business.

But, when we go to market, we think each customer individually. We think about
each customer, to see what kind of problem that they have, and bring to bear
capabilities - capabilities like transaction processing. We have capabilities
like collaborative processing, capabilities like systems management,
information management, messaging, to the environment that customers have, and
in that portfolio of capability, the kind of things that we see, where the
market moving to, is that the capability that we wanted to address, that we
have now been able to jointly come up with, is the business process


If you take a look at the prediction that IDCs and the analysts are doing, by
2005, 90 percent of our large customers will have business integration as part
of their business process. And, 50 percent of that integration will be driven
by business process, understanding the higher level concept as a business
process server, rather than at the lower level of messaging or (INAUDIBLE).

This is where the world is going, and this is the time for us to embark on
that market, which is predicted to be about a four billion dollar market, four
to five billion dollar market, from a software perspective, in that domain.

So, this is what we are trying to address jointly. We will build the
capabilities here. We will work with you to create an environment so that we
create the capability in business office integration area, make it part of our
WebSphere brand, and address the needs of the customer, as we go to

As we evolve, we will bring our sales force, that 8,500 people in our sales
force, a huge number of sales force provides the leads. Four thousand people
are in WebSphere sales force, who will give us the reason to create more
environments and get more leads. We will leverage the WebSphere brand, the
customer presence, IBM Global Services, the GSIs, the ISVs. The least that we
have, we have over a hundred alliances with companies like Siebel, SAP and
PeopleSoft. We'd like to embed the capability that we got, as part of that,
the integration capabilities, the DSIs.

Although IBM has IBM Global Services, we produce larger influence revenue
through GSIs than we produce via IBM Global Services, the Software Group,
because IBM Global Services, even though it's $35 billion business, it's only
12 to 15 percent market share. The 80 to 85 percent of the business goes to
other DSIs.

Though we will leverage the reach, our objective is not to overwhelm you,
because a large company, working with smaller company, a smaller organization,
there's a chance to overwhelm the people and the capability of a smaller

Our objective, as I said, is not to just get the assets, but the people, focus
on people, passion, and technology in that culture. As part of that, as this
acquisition is complete, hopefully in 60 days, we will focus on increasing the
sales force around CrossWorlds' products by at least a factor three, if not
more - sales, pre-sales. We will increase the number of GSI and ISV alliances
by at least at least a factor of three to five.

We will create the Burlingame Labs as the lab which specializes in business
process integration. This is where the resources and skills would be in the
business process integration. This is where we will add further to the
capability of the development and the sales and the pre-sales services
organization as well.

In fact, it's my belief that many of the brilliant ideas that our engineering
teams have are not coming to fore, because of the investment needed.

We will form an advanced prototyping time right here in Burlingame, whose job
would be to take advantage of the opportunity that has been created, because
now we can integrate an integration server and an application server, and take
it to the next step, to deliver on the value of the opportunity of four
billion dollars of revenue that is sitting there for years, three or four
years from now, to create - to capture that fear of creativity as part of it,
part of an advance prototype environment.

We will invest in you. We will invest in ourselves, together. And this is how
we will proceed. Now, as Fred said, it will take about 60 days to close. Until
then, we are two independent companies. CrossWorlds is independent of IBM, and
we need to work as independent companies. However, I would - just like over
the last four years we have worked together on technologies, on customers, on
engagements, there is no reason for us not to continue to do that more and
more, as any two independent companies would do, because there are benefits,
there's a win-win situation for both.


And, as the closing of this deal takes place, in 60 days, that's when the
investment and development and the sales and the marketing and the (INAUDIBLE)
will take place, around the product portfolio that you have.

Then we will try to do some branding around WebSphere as well. We will
continue to support the products that you have. One of the things we need to
do around the products to make sure that we reach the markets in AP, that we
need to do the double bi-character enablements. We've got IBM channels
enabled. We need to get AI and DB II enablement done . To make sure that we
sell more and more in the telecom industry which is based on the key sources
available that we are not - no longer focusing on as much. We will focus on
investment and going after the telecom industry. And make sure that

So there's a lot ahead of us, but there is a 60 day transition that ahead of
us also. We need to manage that. We will have a few things available to you.
One is that we will have a human resources partner on site to answer your
questions. So (INAUDIBLE). He will be on site from IBM. Ask him any questions.
He will be physically here. And if he can't answer, he will get to us

AMOROSO: But he's also supporting worldwide, right? Not just Burlingame.

GOYAL: He is supporting worldwide that's correct. Thank you. We have Rob Lamb
who's the transition exec. He tries to make sure that we can communicate to
each other. Our services organization to merge, our sales organizations merge,
our development organizations are coming together. And even things like e-
mail works across, and the Web sites work across. And people get on to the IBM
mailing systems, and the people get on to the IBM HR systems. Many things,
everything that goes on, that little things that fail us, Rob will continue to
focus on that.

He will assign through the HR teams buddies for you. So there will a person
for each and everyone to call in IBM so that you can talk to them. So they
will handle the transition.

In addition, we have created a Web site, for you to find out, for IBM to
introduce itself to you. I believe the URL is in the mail that we sent.
There's a Web site has been created for that. And as - in addition to that
there is an e-mail address. And is it in the letter as well?

AMOROSO: We ought to set up and ask Ambuj.

GOYAL: Fred has great stories to tell about our friend.

E-mail address is view - Whatever the name - there is
a name you can send (INAUDIBLE). We have other team members from my division,
head of the marketing team, Bob Sweeney.

There are nice ways to put things and there are not so nice ways to put
things. Park is the one who pointed that we have a big hole in business office
integration. We must do something. So he has been working on this problem for
about three to six months. And was a critical member of doing the due
diligence and understanding the market, and why we want to make sure that the
game changes in the industries and we address the market jointly (INAUDIBLE).

We have Murray Reese who's the head of development.

With that actually I want to stop here. I just want to say to you that this is
a tremendous opportunity for the two companies. For us to address the market
in a way that changes the industry. We have here a reception this evening. We
would like to spend some time talking to you after the meeting and at the
reception. Just (INAUDIBLE) talking about IBM and whatever questions you may
have. I believe that a reception has been announced - five to seven today. And
we will see you there.


AMOROSO: We're going to do it at the end. I guess that's enough. Thanks Ambuj.

GOYAL:  Thank you.

AMOROSO: I guess I was supposed to say this earlier, if you have trouble with
your audio it's star, zero. And if anybody wants to ask questions over the
phone system press 14 - one, four, and the operator will come on, and you
could as your questions, and we'll respond to it here. If there's anybody in
the audience here that would like to ask a question, I would ask if you could
go to the microphone so that when you speak on the microphone or Victoria will
carry it around and give it you. Then the people on the phones will be able to
hear your question as well? Are there any questions? Yes. I'll respond.

What happens to the employee options? OK. That's a good point. Let me tell you
generally what's been negotiated and what we're doing. Upon closing, all of
the members of CrossWorlds will become members of the IBM company. They will
assume all compensation and benefits. As a matter of fact, over transition,
you will transition to the IBM benefit. I will tell you that CrossWorlds is
matching 401 (k) for those (INAUDIBLE) pension program and other things. They
will assume all of your options. That's in the money and out of the money.

There is a formula that converts based upon the price of the transaction and
the IBM prices, the data closing, what the actual conversions are.

OK? Other questions? Anybody on the phone system? (INAUDIBLE).

DICK (ph): Two companies merging together - different software system. How are
you going to integrate these?

AMOROSO: Actually, Dick, we ought to put a sales rep on IBM right now.

GOYAL: It's not about connections only.

AMOROSO: Let me tell you there are systems in IBM. IBM developed when they did
the re-engineering. They actually had 11 different major re-engineering
efforts that were to turn IBM into a process driven company. Some of that work
is obviously all ready done, but there's still a lot to do. It would be very
interesting in terms of you know driving and eating your own cookie. We've
actually suffered with that ourselves. We've always talked about you know
using CrossWorlds to integrate our own components. (INAUDIBLE).

Other questions?

GOYAL: And let me now just say (INAUDIBLE) ask Murray the question please.
Murray would be around. He has been doing - hinting about integration for a
period of time. We have done that over last (INAUDIBLE). (INAUDIBLE) at
CrossWorlds has moved towards supporting a J2EE standards, (INAUDIBLE).
Connection to NQS, and to Workflow. Understanding what we need to get done
(INAUDIBLE). Understanding what we need to get done in terms of the protocols
for communications externally. There are standard - some old standard ways

Our objective in IBM has been, well other people have a J2EE server too. But
objective in IBM has been make sure that you are on standard, and then apply
what we have learned over 30 years, in terms of reliable, scalable transaction
processing. Messaging through these standard based environments. But no one
can (INAUDIBLE) to delivering the end-to-end value proposition that our
software can provide. If it's just standard based, but be focused on those
quote unquote (INAUDIBLE) that our customers (INAUDIBLE) depend on


Integration will be easier the more you (INAUDIBLE).

UNIDENTIFIED COMPANY REPRESENTATIVE: My question, and you may have all ready
answered this. I walked in late, I apologize. But what's going to happen to
the CrossWorlds...

AMOROSO: Have you been reading the e-mail?

UNIDENTIFIED COMPANY REPRESENTATIVE: I've been reading all of my e-mails,
Fred. I read them all this morning that's why I was late.

AMOROSO: You just hit a button all unread, read.

UNIDENTIFIED COMPANY REPRESENTATIVE: Delete. Delete. Delete. What's going to
happen to the CrossWorlds' brand? Are we getting rolled up into IBM? Or will
that still exist?

AMOROSO: Well let me tell you, the IBM brand is probably a more well-known
brand. The - one of the things that they really liked is CrossWorlds. They
loved the CrossWorlds brand. And initially CrossWorlds will continue. The
brand is not going to immediately go away. My expectation is over a period of
time as WebSphere became the overall umbrella, then you know CrossWorlds will
be a component - product component. I don't know what will happen long-term

GOYAL: On day one we will be talking about, after closing, as part of the
(INAUDIBLE). There will be CrossWorlds staff there a part of the family. And
then people like Park and Greg will test it and see how rapidly we can say who
in the WebSphere brand, and CrossWorlds has the technology that - we love the
word CrossWorlds because it's an extra line of business across the world of
(INAUDIBLE). So we want to use, but exactly how - I'm not an expert in
branding. (INAUDIBLE) want to comment on it.

AMOROSO: Hold on (INAUDIBLE). Greg and I are going to be working over the next
30 days or so to build both a proposed approach for how we handle the
CrossWorlds brand and (INAUDIBLE) to do the testing. (INAUDIBLE) in the market
place, as to the rate and pace, make any changes that will be required. But
starting this morning with the first press release which went on the wire at
8:00 a.m., we started immediately to position the CrossWorlds as a set of
product as being a critical element of the WebSphere platform. The platform
that delivers instead of integration capabilities, a set of application
development capabilities, (INAUDIBLE) have portal and user experience

And that connection between what is known about the CrossWorlds product today,
what has evolved over the last three-and-a-half years around the WebSphere
brand as being the industry's leading platform for infrastructure for building
and e-business. And then that leverage is the IBM brand, in terms of
awareness. So we've got to be very careful as to how we execute. But there are
some very strong assets that we can leverage.

(INAUDIBLE) I knew you'd have a question. I knew it. Except you have to wait,
DJ had one first.

D.J.: You mentioned investment, and I was wondering what your projected growth
was in the Burlingame research class (INAUDIBLE).

GOYAL: As I gave a hint on that you know what kind of things that we need to
get done. The kinds of things that we need to get done are - they're not
looking for the sales to enable the sales force this year. We are not looking
for huge changes to the product itself. Because the product is great. But the
market enablement is great. There are certain things that CrossWorlds'
competitor were getting away with that CrossWorlds is not reliable, doesn't
have the reach. Customers love this. But we're not able to do that. So our
view I that lots more enablement of CrossWorlds in markets like Nordic
countries, AP. Making sure (INAUDIBLE) technology is integrated with WebSphere
brand in some way to (INAUDIBLE) QSI or WebSphere application server. Certain
things that we will do to enable it.


On part of that, and it would be the (INAUDIBLE) and the team has to do, we
figured out to win in the marketplace what are the grand prototyping
technologies that we are actually (INAUDIBLE). And what are the kinds of
things that we need to do to make our (INAUDIBLE) better. Or management of the
deployed solutions better, ease of deployment better - whatever it is that we
need to make it better there would be a plan for that (INAUDIBLE). Our initial
assumption was, yes, there will be an investment. I don't know exactly how

AMOROSO: From a product roadmap you know get Ferrari two out number one's not
very important. The second thing is Lamborghini or whatever we wind up calling
it. You know the road map of what's in Lamborghini whether it's dynamic load
balancing or the other components. We'll work on that now, recognizing that
there's broad assets and things that we want to accomplish, probably in a more
quicker pace (INAUDIBLE).

(INAUDIBLE) if I can before you ask your question, I've been remiss. There are
three questions on the phone. Why don't we take those three and then I can
come back to you. Yes, first question from the phone.

OPERATOR: Our first audio question from the phone line is coming from Frank

AMOROSO: He Frank, how are you? How's Norwich?

FRANK KRAUS: Getting there. A bit hectic at the moment. I had a question in -
trying to understand where does our current corporate structure fit - or how
will it fit into the IBM corporate structure? Or how will we be adopted into
the IBM corporate structure. He went - who does Fred report to?

AMOROSO: All right, so the company as it will be acquired is actually the
mechanics. The legal entity becomes a subsidiary of the IBM company. Over a
period of time, the individuals get transitioned into the IBM company where we
become part of whether you're in sales, or pre-sales, or services, whatever.
And the organization all reports to Ambuj. I will support Ambuj as we go
forward. I will tell you right now, since you bring up the question, I will
not have a formal position in the organization. There is only one CEO inside
of IBM. I know that spot is all ready taken. So I'll be working in support of
Ambuj as a member of the subsidiary. But to make sure that all of the
expectation, the division of this is in fact materialized at least oh, six
months, (INAUDIBLE) probably there after.

OK, Frank?

KRAUS: OK. Thank you.

AMOROSO: Thank you. Next question from the phone.

OPERATOR: Thank you. Our next question is coming from Bob Hartley.

AMOROSO: Hello Bob, how are you?

BOB HARTLEY: I'm doing all right, Fred. Thanks. I took some time to peruse the
transition Web site. And one of the things I noticed was a lack of European
specific information. I'm wondering ...

AMOROSO: Is that our Web site that you're looking at

HARTLEY: That's the IBM transition Web site.

AMOROSO: George or whoever, Eric?


HARTLEY: Summaries of benefits and that sort of thing are there for U.S. based
employees. But the only thing I could find specific to Europe was a contact.
And I'm just wondering ...

AMOROSO: Let me suggest just where we are. The Web site was put in as a broad
based, mostly information-based perspective, on you know IBM, benefits and a
lot of other things. We obviously have people that live and exist in many
different countries around the world.

A lot of the characteristics of coming into IBM is going to be affected
through the local laws, the local benefits, the local programs that exist. Of
course, many of those are mandated by the countries and the laws of the
countries. So while the basic Web site, the extranet Web site is a very high
level, each you will engage through George and his contacts in each of the
geographies and countries the appropriate human resources people relative to

Relative to corporate activities overall and the integration of corporate
approaches, Rob Lamb who was mentioned earlier, is going to be the immigration
leader for IBM across the corporate organization, Bob.

HARTLEY: OK. Thanks.

OPERATOR: Thank you. Our next phone question is coming from Brian Bogart.

AMOROSO: Oh, hold on Smo. One of the things that was just mentioned is that
there will be a specific e- mail. (INAUDIBLE).

BRIAN BOGART: Actually, I was interested in what your anticipated reaction is
going to be by some of the partners, specifically let's say PwC?

AMOROSO: PwC, I all ready got an e-mail from them, and I actually did have a
conversations with somebody, Mike Collins (ph). And they have the greatest
congratulations from the perspective of what it means to us as a company, to
the technology and the industry. PwC is a unique aspect because they happen to
audit IBM and there are certain independence issues. We'll probably frame our
relationship so that the independence doesn't get in the way of their audit
relationship. And we can expect to get into some of those conversations. But
the real value proposition of what we're trying to do is absolutely kick the
butts out of BEA. And have maybe WebSphere, not WebLogic in their multi
channel. So that's my sales objective.

The other SIs, that's a good question. The other SIs, obviously IBM global
services presents a little interesting perspective here. It happens to be the
largest services organization in the world. But the other SIs stands to take a
tremendous amount of value. As a matter of fact, in the industry analyst calls
and the media calls that we did just before this meeting started, I spent a
fair amount of time, talking about the value for the SIs.

The basic premise here is that the systems integrators, the ISVs et cetera.
They now have a complete solution. So the systems integrators don't have to
work on integrating the app server, the integration server and the component.
All right, now that comes in a complete end-to-end functional capability that
they can go spend time with their customers.

From the apps providers, I've been saying this for a while. I think we are
absolutely at the core of the change in the infrastructure of applications,
where just like the worlds before, an application provider would never develop
a BBMS in order to have its information run on top of. They would by BBMS and
install it as part of its (INAUDIBLE) infrastructure.

Well now, what they have been doing up to this point is going and looking at
integration server, as well as the collabs and connectors as things that they
felt they needed to develop in order to provide their answer to integration.
Well now what that means is integration will become part of the middleware.
The integration


server will become part of the middleware, and IBM will offer. And what they
need to do then is just take use of the adapters and the collaborations, the
business processes to link their own functional components together. And then
along with their functional components out to the other applications and
entities out there. So I'd like to ask Ambuj you have some market data about
other SIs and how much work we do with them.

GOYAL: Yes, as we said this morning in the analyst call that we today IBM
Software Group does all total (INAUDIBLE) revenue other DSIs than IBM Global
Services. IBM Global Services has a certain market share. But DSIs, all other
DSIs combined, have a larger market share than IBM Global Services. This is
not about global services, or DSI selling products. Their job is to sell
services. It's our job to make sure that there is a customer pull around our
products. And then that happens, DSIs naturally gravitate towards our
products. So today around WebSphere and QDBII tremendous amounts of services
provided by PwC, Accenture and others. And we will continue to do that in the

UNIDENTIFIED COMPANY REPRESENTATIVE: So now that Big Blue has gobbled little
red riding hood, what's going to happen to our e-mail software we use? Like
are we going to be publishing to Lotus Notes? And especially for the
developers' perspective are we going to be - not allowed to use like
(INAUDIBLE) to have - we have to use like IBM development tools.

AMOROSO: Let me address some of that, OK. I'll protect your guys. Will you
likely get into Lotus? Yes, I think you'd probably wind up getting into Lotus.
Lotus has got actually a lot more features and outlook in terms of the
discussion capability and others. I've used it. Now if anyone is going to tell
you they were going back to (INAUDIBLE) or Office Vision then we'd have a
revolt. That would have been a deal breaker for me. No, actually Lotus is
pretty good, it's very good.

The other issue about the tools and the imbedded components of our product,
look there are some natural issues that we're going to have there. We're
obviously going to imbed competitive products into our software. So we've
talked about some of these things as part of the deal itself. We've identified
what those components are. Often, the team have - are looking at alternatives
for some of them, especially the BTA WebLogic driver. So, you know, that
activity is going to go on.


AMOROSO: OK. Other questions? Anybody on the phone?

OPERATOR: Yes, sir. We do have a question coming form John Segal.

AMOROSO: Hey, John. How are you doing?

JOHN SEGAL: I'm doing fine. I hope you are. Smo kind of beat me to the punch
about the SIs but I'm kind of curious about our relationship with Cyclone
Commerce and NEON Systems. How is this going to affect all that?

GOYAL: IBM has hundreds of strategic alliances and thousands of business
(INAUDIBLE). So IBM itself has a partnership with NEON. We sell, I believe,
the roof engine, and a confirmation engine (INAUDIBLE). So we think that
partnerships exist, partnerships will continue to be there, not one exclusive
to another. They are responsible for certain domains. They have been doing the
whole style of integration like NEON has been doing that. The future is XML
based. The future is Web services based. That's where the world is moving to.
Our goal is to continue for those customers different style of integration
that NEON provides and in the future with XML Web services. It will always
continue - or JPA for that matter. It will continue to do the integration.

And we have a relationship with Cyclone Commerce as well. In fact, IBM Global
Services has a practice around Cyclone Commerce. And in many of the solutions
(INAUDIBLE) Cyclone Commerce. IBM being so large and so many customers make
(INAUDIBLE) choices that once people are standard based we


accommodate, and we integrate other people's solutions. It's not for one
exclusive of the other. It's a few people like we don't like Oracle database.
We don't like BEA WebLogic server.

So there are a few things that you may have some conflict with. But we
inter-operate with BEA WebLogic as well. Many of the WebSphere deployment,
customer has made a choice of Oracle as the database. We work with standard
interfaces with Oracle for the whole (INAUDIBLE). So as long as use standard

AMOROSO: John, from a sales perspective, and from a product perspective,
nothing changes. We got out - you go out and you sell TPI and Cyclone's apart
of it. You go out and sell NETSE. That's apart of it. and just don't change
anything. Keep going and run hard.

We've got time for two more questions. Joey. Do we have the mike over here?
I'm sorry. I was going to ask you to hold. All right go ahead. Hey Marcus.

MARCUS: Or relationship with SAP over the last five years has been quite a
roller coaster from virtually being OEMs to be competitors. How do you see
that relationship with SAP, and then with the other APS vendors going?

GOYAL: Yes, SAP is IBM's one of the largest partners in terms of delivering
not only services, but software as well and hardware. The numbers are, the
total amount of revenue that we rely on SAP is greater than our protocol (ph).
So it's an opportunity for us to invest our integration middleware not only
DBII WebSphere and the SAP, especially DBII, but integration middleware,
especially business software integration as part of it.

SAP - certain parts of SAP gets confusing. They get into a mine application
business, and a mine middleware business. They did an acquisition of top tier
for picking up portal provider. And then they figured out, that it's better
for IBM to provide the portal, because they are OEMing top tier stuff to IBM
as part of IBM's portal service. So I mean this is our position, you know when
they get into our space, we compete and they are in that application space.
They - and they're leveraging our services and leveraging our hardware and
middleware, we work with them. And we manage this relationship carefully. One
person at a time.

AMOROSO: I'll tell you, Marcus, I think we've got a little bit more capability
(INAUDIBLE) now than we did before.

GOYAL: Same with Siebel. Siebel will be a great partner for us as we are
thinking about application networks, such as thinking about how to integrate.
PeopleSoft, i2, the same way. You know i2 sometimes gets confused (ph). But we
are working with them to work it through. Maria's relationship exec with i2.
(INAUDIBLE) huge amount of (INAUDIBLE) working with i2.

AMOROSO: One of the things that's in my - within my ambition is really to
change the application view, the ISV view that had to have the integration
piece as their proprietary piece. I think they need to look at that as
middleware. And then let them take the collapse, collapsed foundation, go
build their own business processes that enable them to link their own
functions. And then outside of their functions to their external marketplace.
That's where they'll get value. They'll get value at how sophisticated they
are at putting the processes together not at how sophisticated they are at
putting the infrastructure together. So that's the ambition and the challenge
of the (INAUDIBLE).

OK. One more.

UNIDENTIFIED COMPANY REPRESENTATIVE: Is the certain development projects that
are sort of under way right now which made complete sense when CrossWorlds was
a separate entity that might not make as much sense when it's under the
WebSphere umbrella. I'm curious, if someone is going to look at those
immediately. And sort of make some strategic decisions, or whether that will
wait, for the you know


the 60 day closing?

AMOROSO: Like what?

UNIDENTIFIED COMPANY REPRESENTATIVE: Web services for example. Does it make
sense to enable CrossWorlds ...

AMOROSO: There's a lot of value for everything that we're doing, and for IBM
that's not going to change. The answer to your question though is right. I
mean we ought to step back. We ought to look at what we're doing. To the
extent that there's value and stuff IBM has all ready done that we could take
advantage of then obviously we will, but we've got to take that look

UNIDENTIFIED COMPANY REPRESENTATIVE: So that look will happen immediately
rather than ...

AMOROSO: We'll start that work (INAUDIBLE). All right. We should have maybe
just one call from - not the back, here. Who is that? Well actually do you
want to ask a question? Well you can't. Are there any others on the phone?

OPERATOR: Yes, sir. We do have a question coming from John Mesburg.

AMOROSO:  John last one from the phone how are you doing John?

JOHN MESBURG: Fine, it's actually from Uma.

UMA: Actually I'm Uma masquerading as John.

AMOROSO: Uma is asking for a party. It's her five year anniversary.

UMA: You just blew my thunder away. I'm no longer possibly the person that
came with the building. I'm not the oldest employee anymore, am I?

AMOROSO: Uma, your party is tonight. We're having it here. There's going to be
a lot of people.

UMA: Nice try, Fred. I'm still going to have to ask you for a party, because
you sent me over to (INAUDIBLE) to do work, while you have a party on my name.

On a more serious note, I have a couple of questions. I had a question about
whether this prototyping lab that Ambuj talked about is going to happen during
the transition period? Or is it going to happen further down the line?

AMOROSO: Yes, Uma we have to keep the - while there's a lot of opportunity to
work together and partner, and to do some planning, the companies over the
next 60 days until the transaction closes, we actually have a legal
requirement, to be managed and operated independently. So we won't get to that
level of integration until post-closing.

UMA: OK. And as far as the buddy system is concerned, is that something that's
going to get you know is there like an e-mail or do people talk to the
transitional execs. How's that going to work?

AMOROSO: Yes, your leaders, each of your executive teams inside CrossWorlds,
will wind up obviously spending a fair amount of time on making sure that the
linkages between the groups, et cetera, works. So


you'll have ample communication.

UMA: OK. That's it. And I still want my party.

AMOROSO: Tonight. I'm sorry you're not here. We all better toast you. Dial in
at about five o'clock.

UMA: Sure.

AMOROSO: What were you going to say? Oh, yes. Yes, there are some activities
that we can actually do out here in San Mateo, the double bite and some other
things. That work could start, actually no.

OK. So Ser, your big roll call.

SERISH: All right, Fred. Two quick questions, the first one, obviously, IBM is
going to be have to change their colors because as I recall red and black and
white stand up, right?

AMOROSO: Yes, but red, white and blue I think that goes pretty well.

SERISH: The second question is obviously this is - in terms of the merger, it
is a nice technology play. But from a product standpoint on the process side,
how is IBM, you know, the vertical groups going to play into this?

AMOROSO: That's a great question. So Serish now that you've revealed himself,
Ican is the guy that has the collaboration responsibility (INAUDIBLE). Serish
you're going to be busier than you've ever been in your life. There is a
tremendous appetite, I mean Craig Caster from a financial services, MQSFSE.
The whole financial services capability, telecommunication. There are more
industry focused activities in the ISUs that they work and their customers
will tend to want to drive I think a fair amount of activity in the
development of our collabs.

This will be taken up in rampant proportion.

SERISH: But since this morning, enough number of nodes from our industry
solution sector are very excited about (INAUDIBLE).

AMOROSO: OK. We are going back I think from what I heard. There's lots of
media activity, Wall Street Journal, New York Times, and some other things
that are going on. So it's important. And I would like to make some closing
comments, if that's OK.

Thank you, Ambuj.

You know the company, we've been operating for a while overcoming obstacles.
That has been almost I think our core competency. You know we went public, if
I remember correctly when there was a big zoom in the market, I think I was on
the road show when the NASDAQ dropped 600 points (INAUDIBLE). We actually went
public during the worst IPO market in 13 years. But that didn't dawn us. We
raised $50 million in cash. We then proceeded to go out and built our business
during probably one of the worst economic times that we've experienced over
the last 50 or 60 years.

The enormous high tech collapse, the melt down, the terrorist activities, I
mean this hasn't been the most congenial environment for a company to be in.
But you know what, we succeeded. We didn't just survive. We thrived. Every
single quarter that we have been a public company today at 2:00 o'clock we
will announce our third quarter earnings. I'm not going to tell you what they
are yet, but we have met or exceeded Street expectations to this point in
time. (INAUDIBLE) follow out what happens today.


But we have succeeded. We have beat the Street's expectations. We have
overachieved our objectives, which is just an unbelievable testament to the
resiliency, the passion and the effort of everybody in this room. We had to
make hard decisions. You know we were one of the earliest groups. That you
know what, we're in a bad time. We're in a bad market. Time for us to pair
down. Let's get skinny. Manage our expenses. Let's get to profitability.
That's one of the most important things we have to do. And I absolutely
appreciate your support. (INAUDIBLE). It makes sense. The right thing for us
to do. Hard decisions, but we execute them well.

So we did have some obstacles. But we did have some obstacles. We had the
obstacles of selling like against from idiots that decided that they right way
to influence people to buy their product was sell their product as giving them
warrant. I don't think that's going to be a problem. I just absolutely love
the way Ambuj put it - what tier?. I think he only had one problem with that.
There isn't going to be a fourth tier.

Look we now have momentum. One of the biggest obstacles we had was our size
and our viability. That's gone away. We now have momentum. We have wind in our
backs, not in our faces. We now have an opportunity for everyone to look up
and say wow, look at what we did. We now have the opportunity where our
competition is going to say, "Ouch, this hurts."

Look I can't impress enough upon you that everything that we have done is I
believe to the fruition of the passion that everybody in CrossWorlds has had.
Yes, there might be an eight ball logo here. That give us strength and
capability. The CrossWorlds technology the enablement that they should happen.
Over the next 60 days don't miss a beat. We are running a business, got a
business to run. We've got sales to deliver. We've got customers to implement
and satisfy. Nothing is going to change. There will be lots of activity. There
will be lots of e-mails. There will be lots of things going on. Keep your head
down. Charge. Got it? Charge. Because this is the most (INAUDIBLE) quarter in
the history of the company.

Look I think this is a great opportunity. I'm just pleased. I'm tickled pink.
I'm overwhelmed by not only the opportunity that's here, but the way IBM is
approaching this, I am absolutely ecstatic about your reaction and how you are
as passionate and as excited about this as I am. There's going to be lots of
questions about well what does this mean for me? It'll be answered. Right now,
it doesn't mean anything. You're going to be working for CrossWorlds, and when
you go into IBM you're going to be doing the things that you're doing now.
You're going to have a lot more capability, and have a lot more reach. Let's
see, 8000 sales guys. That's a pretty good number. Harry is going to quadruple
or whatever, his pre-sales activity. That'd be pretty good. A lot of the
things we're struggling with go away. Now have the opportunity to make our
product the product in this industry. It is an inflection point. It is
technology transforming. It is industry transforming. We did it.

OK. Let's get back to work. We've got things to do. Thank you all on the

OPERATOR: Thank you ladies and gentlemen for your participation. This does
conclude today's teleconference. You may disconnect your lines at this time.
And have a wonderful day.