CareSync Exchange powered by dbMotion is transforming health information sharing in Victoria, Australia. It is designed to securely deliver complete, timely and accurate health information; complement existing systems by enabling the view and trending of discrete patient data; and enable seamless access to disparate patient records through local electronic medical records systems. CareSync Exchange supports connected care journeys for Victorians by ensuring secure sharing of clinical information across Victorian Public Health Services (VPHS).

Improving healthcare through effective information sharing

CareSync Exchange tackles the challenge of fragmented patient information by integrating health data from multiple systems, giving clinicians access to critical and accurate information for better decision-making. A vital part of Victoria’s Digital Health Roadmap, it enhances continuity of care by enabling health information accessibility across providers.

Key features and benefits of CareSync Exchange

CareSync Exchange will significantly reduce the burden on patients to recall their medical history during interactions with multiple public health service providers. The system enables a patient's treating clinician to access available clinical information, including:

• Patient details, such as demographics and emergency contacts
• Inpatient, emergency and outpatient hospital visits
• Pathology results that can be compared and trended
• Clinical documents including pathology reports and hospital discharge summaries

Streamlined access supports a rich patient experience, reduces duplicate tests and fosters an integrated healthcare system to improve safety and outcomes.

Current practices and the need for change

Traditionally, clinicians in the Victorian public health services relied on faxes, phone calls, emails and even patients or their families to share medical histories—often leading to gaps, inefficiencies and time taken away from direct patient care. CareSync Exchange helps overcome these challenges by providing real-time, available patient data, enabling clinicians to make more informed decisions and deliver higher-quality care.

Enhancing patient and clinician experience

Todd Haebich, Executive Vice President of Altera Digital Health, APAC, emphasized the importance of accurate information at the point of care, stating, “Complete and accurate information at the point of care is essential to providing patients with the best possible clinical care. The project delivery teams at Altera and the Department are actively working with health services to implement CareSync Exchange powered by dbMotion across the state, and we are very proud that the first group of participating health services includes Austin Health, Eastern Health, Northern Health, Alfred Health, Monash Health, Peter MacCallum Cancer Centre, The Royal Children’s Hospital, The Royal Melbourne Hospital and The Royal Women’s Hospital.

“CareSync Exchange will improve the way health information is shared across Victoria, improving patient experience and enhancing clinicians' ability to provide timely and safer care.”

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit www.alterahealth.com.

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