Khoros Celebrates 20 Years of Digital Customer Engagement

The digital customer engagement company reflects on two decades of innovation, growth, and customer partnership

Khoros, an award-winning leader in digital-first customer engagement software and services, celebrates its 20th anniversary. The milestone marks 20 years since the founding of one of its legacy companies, Lithium Technologies, and the beginning of its journey towards a unified hub for omnichannel, digital customer engagement.

"As we commemorate our 20th anniversary, I am very proud reflecting on how far we've come as a company. Over two decades, we've advanced our technology to become an industry-leading platform for all aspects of digital customer experience, and today, we're trusted by over 2,000 brands globally. We've accomplished so much, and none of this would have been possible without the invaluable partnership from our customers and hard work of our Khoros team. I'm excited to continue our momentum in the years to come," said Jack Blaha, CEO of Khoros.

Khoros’ Growth

2021 has been a record-setting year for Khoros. Named a ‘fastest-growing private company’ by Inc. two years in a row, the company has seen sales grow more than 70% year-over-year. Khoros' growth extends to its workforce. In 2021, the company added nearly 20% to its global, remote-first team, and the company expects to continue that growth in 2022.

20 Years of Customer Engagement Expertise

Khoros was created by the merger of Lithium and Spredfast, two long-standing industry leaders in brand communities and social media management. Over the years, Khoros has built upon its legacies' strengths in enterprise community software, social media management and messaging to advance its leadership in customer experience (CX) and digital-first contact centers.

In early 2021, Khoros acquired Topbox, an industry leader in analyzing customer sentiment, and Flow.ai, an industry leader in bot automation. Additionally, in Autumn 2021, Khoros launched new AI and messaging capabilities for its contact center solution, including secure forms in messaging, “no code” chatbot creation and management, Zoom integration, and private message escalation.

Today, the Khoros platform helps contact centers drive revenue and efficiency with an omnichannel agent desktop, AI-enabled agent assistance, conversational AI, and a 360-degree view of customer and prospect engagement. Khoros is unique in the market by coupling that with valuable voice of customer (VoC) insights, industry-leading outbound marketing capabilities, and enterprise-grade communities software. Its software is complemented with award-winning services to set up Khoros customers for success and partner in executing strategic digital strategies.

Khoros’ Awards & Recognition

The innovation, talent, and corporate social responsibility that’s been a part of Khoros’ history has been recognized in many different ways over the past two decades. Major highlights include an Emmy Award in Technology & Engineering as Spredfast, multiple Visionary placements in the Gartner Magic Quadrant report for the CRM Customer Engagement Center as Lithium, and several industry awards for its platform, customer service, and corporate responsibility as Khoros including Leader recognition by Forrester and IDC and two TrustRadius Tech Cares Awards.

Khoros’ Corporate Responsibility

Diversity, inclusion, and corporate social responsibility are at the core of Khoros' foundation. Over the past year, the company has made considerable progress in these areas to ensure it remains one of the best places to work and the best representation of the communities, people, and brands it serves. Notable initiatives include the launch of its Khoros Social Responsibility (KSR) Program, which currently enables nine women-owned and minority-owned businesses and nonprofits with access to its software and services for free, developing four Employee Resource Groups (ERGs) and career development and education opportunities to employees, among others.

For additional information about Khoros’ digital customer engagement software and services, visit khoros.com.

About Khoros

Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage the power of Khoros’ award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions, including over 20 patented technologies, ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey.

Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action. Recognized nationally and locally as one of the Best Places to Work, Khoros has 11 offices globally and Vista Equity Partners is its lead investor. For more information, visit khoros.com.

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