Insurity recognized Amerisure as the Policyholder Experience Knockout Champion for their achievements in enhancing the overall experience for policyholders, ensuring satisfaction and loyalty through innovative and customer-centric approaches
Insurity, a leading provider of cloud-based software for insurance carriers, brokers, and MGAs, today announced that Amerisure was named Policyholder Experience Knockout Champion at this year's Excellence in Insurance awards ceremony. The event, held in Amelia Island, FL, celebrates the exceptional achievements of P&C organizations across categories such as claims, automation, data and analytics, digital experience, and other key areas of industry innovation and service.
Amerisure, a leader in providing commercial P&C insurance to construction, manufacturing, and healthcare businesses, faced significant challenges during the COVID-19 pandemic. The need for a virtual audit solution became urgent, as their existing mail audit process proved cumbersome and inefficient for policyholders in a remote work environment. To address these challenges, Amerisure leveraged Insurity’s Sure Premium Audit software to automate the entire premium audit process, and became an early adopter of the Payroll Validator feature. This strategic move allowed Amerisure to create a seamless and user-friendly audit experience, significantly enhancing policyholder satisfaction through greater transparency, convenience, and timely communication.
Amerisure’s iterative and agile approach actively incorporated feedback from both employees and policyholders to fine-tune the audit process. The focus on continuous feedback, clear change management, and automated scheduling through an online portal transformed the policyholder audit experience. Policyholders benefited from a simplified, self-service process that kept them informed via email and text communications, ensuring they were always up-to-date and engaged throughout the audit.
“We are honored to receive the Policyholder Experience Knockout Champion award, which underscores our dedication to providing an exceptional experience for our policyholders through innovation and adaptability,” said Kevin Clary, VP of Risk Management and Premium Audit at Amerisure. “Leveraging Insurity’s Sure Premium Audit has allowed us to streamline our processes, automate critical tasks, and create an intuitive user experience that boosts policyholder satisfaction and loyalty.”
“With over 100 years in business, Amerisure continues to lead the industry with a strong focus on policyholder satisfaction, embracing technology to deliver intuitive, effective solutions that set a benchmark for others to follow,” said Chris Lafond, Chief Executive Officer at Insurity. “We’re thrilled to recognize their exceptional achievements and proud to be their partner in pushing the boundaries of what’s possible in insurance.”
For more information about the Excellence in Insurance awards, please contact Elizabeth.Hutchinson@insurity.com.
About Insurity
Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US and has over 400 cloud-based deployments. Through its best-in-class digital platform, unrivaled industry experience, and the industry's most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit www.insurity.com.
About Amerisure
Amerisure is a leading provider of commercial property and casualty insurance solutions for U.S.-based construction, manufacturing and healthcare businesses. Licensed in all fifty states and available through an exclusive network of elite independent agents, the company upholds an “A” (Excellent) financial strength rating, industry-leading service scores, and multiple awards for innovation. Amerisure has been in business for more than 100 years and is consistently named among the best places to work in the industry and throughout the nation. To learn more, visit amerisure.com.
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