Innovative solution enhances member engagement and delivers measurable ROI for health plans.

Centauri Health Solutions (“Centauri”), a Phoenix, Arizona-based health information technology company, today announced the launch of Member Insights—a comprehensive, member-centric solution designed to address the financial, social, and clinical needs of dual-eligible Medicare Advantage members.

Member Insights combines personalized outreach with Centauri’s proprietary technology to improve care coordination, educate members on benefits, and sustain long-term engagement of the most vulnerable populations in healthcare. The solution gives health plans real-time visibility into member needs, enabling timely interventions to prevent coverage lapses, reduce readmissions, and improve population health outcomes. Outreach specialists proactively engage members following critical health events, while ongoing touchpoints help ensure continued access to dual-eligibility benefits and support for social determinants of health (SDOH) such as food, transportation, and housing.

“Member Insights provides a 360-degree view of a dual-eligible member’s needs at key points in their healthcare journey,” stated Mike McNelis, Centauri co-founder and CEO. “Our clients see significant results, including stronger member retention and up to a sixfold return on investment. Most importantly, members gain trusted support and better access to the care and resources they deserve.”

The solution is also designed to help health plans navigate Medicaid redetermination cycles, offering members proactive notifications, documentation support, and guidance to minimize gaps in coverage.

With Member Insights, Medicare Advantage plans can:

• Reduce revenue leakage due to Medicaid eligibility gaps
• Enhance HEDIS performance and regulatory compliance
• Strengthen member loyalty and retention
• Streamline care coordination across clinical and community resources

Through this launch, Centauri extends its mission of improving lives through technology-enabled, compassionate engagement—helping health plans deliver measurable outcomes for members and sustainable value for their organizations.

About Centauri Health Solutions

Centauri Health Solutions offers technology-enabled solutions to health systems and health plans for various healthcare programs including Medicare, Medicaid, Commercial and Exchange. Through collaboration with clients, we improve the lives and health outcomes of patients and members through compassionate outreach, sophisticated analytics, and intelligent clinical data delivery. Centauri addresses market issues such as uncompensated care in health systems; risk-adjusted revenue for specialized populations; and enhances access to and quality of care measurement. Headquartered in Phoenix, Arizona, Centauri Health Solutions employs 1,500 associates nationwide. Centauri has been listed on the Inc. 5000 from 2019-2022, and the 2020 Deloitte Technology Fast 500™ list. More details can be found at www.centaurihs.com.

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Member Insights combines personalized outreach with Centauri’s proprietary technology to improve care coordination, educate members on benefits, and sustain long-term engagement of the most vulnerable populations in healthcare.