Clubspeed, the global leader in venue management software for karting, escape rooms, paintball, family entertainment centers, and other experiential venues, today announced the addition of three senior leaders: John Clark as Director of Product Support, Michael Boyd as Head of Engineering, and Fady Stephanos as Chief Operating Officer (COO). Together, these appointments signal Clubspeed’s continued investment in customer success, product innovation, and operational excellence.

John Clark, Director of Product Support

Clark brings more than 15 years of experience leading support and customer success teams, including leadership roles at UKG (Ultimate Kronos Group), RealPage, and Evisions. He is known for scaling operations, building strong teams, and ensuring customer support goes beyond problem-solving to deliver exceptional experiences.

Michael Boyd, Head of Engineering

Boyd has extensive engineering leadership experience across gaming, logistics, and e-commerce. He most recently served as Senior Engineering Manager at PlayVS and previously held management roles at Indigo and Rakuten Rewards. His expertise spans scalable platforms, secure payments, and innovative user-facing products.

Fady Stephanos, Chief Operating Officer

Stephanos brings over two decades of executive experience across technology and operations. He has held senior roles at BirchStreet, Serent Capital, Conga, Bain & Company, and Oracle. He holds a B.S. in Computer Science from UCLA and an MBA with Honors from UC Berkeley’s Haas School of Business.

“These hires represent a significant investment in our customers and our markets,” said Romir Bosu, CEO & Chairman of Clubspeed. “By strengthening our leadership in support, engineering, and operations, we’re signaling our unwavering commitment to delivering world-class solutions and experiences. This is about putting our customers first—ensuring they have the technology, service, and partnership they need to succeed.”

The appointments align with Clubspeed’s broader strategy to expand its footprint in core markets—including karting, escape rooms, paintball, and family entertainment centers—while continuing to invest in its platform’s capabilities, scalability, and reliability.

About Clubspeed

Clubspeed is the leading provider of venue management software for experiential venues around the world, offering integrated solutions for booking, POS, membership, marketing, and customer engagement. Delivered through the Clubspeed and Resova brands, Clubspeed has over ~2000 locations in 70+ countries. Clubspeed empowers venue operators to deliver unforgettable experiences while driving business growth.

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These hires represent a significant investment in our customers and our markets.