Healthcare technology leader expands Best in KLAS recognition with new awards in Ambulatory EHR (75+ Physicians) and Behavioral Health

athenahealth, Inc., a leading provider of network-enabled software and services for healthcare practices and systems nationwide, today announced it won five 2026 Best in KLAS Awards, including:

• Overall Independent Physician Practice Suite – 3^rd consecutive year
• Ambulatory EHR, 11-75 Physicians, Independent – 5^th consecutive year
• Practice Management, 11-75 Physicians, Independent – 4^th consecutive year
• NEW: Ambulatory EHR, 75+ Physicians, Independent
• NEW: Ambulatory Behavioral Health

“For 20 years, KLAS has done the important work of elevating the voices of healthcare professionals,” said Bob Segert, chairman and CEO of athenahealth. “Earning five Best in KLAS awards this year, our strongest showing to date, including a third consecutive Overall Independent Physician Practice Suite win, is a meaningful honor and reflects direct feedback from doctors and care teams about what matters most: workflows that hold up under pressure, support that shows up when it counts, and technology that helps them spend more time with patients. We’re also proud to earn new recognition in Ambulatory EHR for practices with more than 75 physicians and in Behavioral Health, where teams rely on solutions that fit the reality of care.”

athenaOne^®, athenahealth’s flagship AI-native solution, integrates electronic health records (EHR), practice and revenue cycle management (RCM), and patient engagement capabilities. Powered by an open network and an embedded service model, athenaOne^® helps practices streamline workflows, enhance decision making, and improve outcomes. athenaOne for Behavioral Health, which supports the unique workflows of behavioral health providers, has quickly established itself as a category leader, earning a Best in KLAS award in Ambulatory Behavioral Health in its first year of eligibility.

Holding the top spot in the 11-75 physician ambulatory practice segment for five consecutive years, this year athenahealth is also recognized as a market leader by enterprise organizations with 75+ physicians.

“athenahealth is very flexible and is a customer-service-centric vendor,” said a director at an ambulatory practice with over 75 physicians when interviewed by KLAS Research in August 2025. “When we need a solution, especially around getting the clinical or ambulatory data from them, athenahealth just makes it very easy. They make it easier than any of the other vendors, and that is huge in the work I do. We have contacts and representatives at athenahealth that we use. They are responsive to our queries, questions, and requests. I find the dialogue with them to always be efficient. That is kind of the opposite of the black hole of customer support that can exist sometimes.”

Building on this strong foundation of flexible, customer-focused support, athenahealth’s AI-native platform drives meaningful improvements in clinical documentation.

“For providers, from a documentation perspective, (athenahealth’s AI-native EHR) is at the top. All our providers love it,” said a director of an 11-75 physician ambulatory practice in December 2025. “It has so much customizability and so many specialty-specific options. athenahealth is at the front of the line in supporting value-based care and AI in documentation.”

Based on thousands of interviews with clinicians and practice administrators conducted by KLAS Research, the 2026 Best in KLAS Awards: Software and Services Report recognizes companies that improve patient care, deliver better outcomes, and provide true ROI in today’s evolving healthcare environment.

“The Best in KLAS winners have earned the trust of their customers over the past year. With this recognition, they set the standard for excellence through partnership in healthcare technology and services in the months to come,” said Adam Gale, CEO of KLAS Research.

athenahealth will accept the Overall Independent Physician Practice Suite award at the ViVE Conference on Monday, February 23^rd in Los Angeles, and will participate in the Best in KLAS Awards Ceremony on Monday, March 9, at the HIMSS Global Health Conference & Exhibition in Las Vegas.

About KLAS

KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption. Learn more at klasresearch.com.

About athenahealth, Inc.

Since 1997, athenahealth has been curing complexity for ambulatory healthcare practices and the patients they serve, empowering them to deliver the best possible care and business outcomes through innovative clinical, financial, and patient engagement solutions. athenahealth connects practices, health systems, payers, partners and patients to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Learn more at www.athenahealth.com.

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"We’re also proud to earn new recognition in Ambulatory EHR for practices with more than 75 physicians and in Behavioral Health, where teams rely on solutions that fit the reality of care.”