Automated patient identity verification helps healthcare organizations securely verify patients and protect PHI during MyChart account creation and recovery

Vouched, the leading provider of healthcare identity verification solutions, today announced that its automated identity proofing application is now available in the Epic Toolbox Identity Verification for MyChart category. This integration enables health systems using Epic software to seamlessly verify patient identities within the MyChart website and mobile app —supporting secure account creation, recovery, and ongoing access while reducing identity fraud and administrative overhead.

Epic introduced the Identity Verification for MyChart category to establish recommended connection practices for integrations that help health systems verify patient identities during portal enrollment and account recovery workflows based on IAL2 standards. With Vouched now listed in Toolbox on the Epic Showroom, organizations can adopt reliable, standards-based identity verification through a fully supported integration rather than costly custom development.

Streamlining MyChart Enrollment and Account Recovery

The Vouched app delivers biometric, patient-facing identity proofing directly inside MyChart, allowing users to verify their identity using a government-issued ID and selfie, enabling secure account creation.

MyChart serves as the digital front door for many healthcare organizations, but account setup often requires manual intervention from patient access teams. Vouched automates these workflows, helping health systems:

• Automate patient identity verification during MyChart self-signup.
• Reduce call center and help desk volumes tied to portal access.
• Improve patient data integrity by minimizing duplicate medical records.
• Strengthen safeguards that protect Personally Identifiable Information (PII) and Protected Health Information (PHI).

By verifying identity early in the patient journey, health systems can improve security and efficiency across downstream workflows such as registration, arrival, and revenue cycle operations—reducing manual overhead while improving patient experience.

Building Trust in Digital Healthcare Access

The Vouched app delivers standards-based identity proofing fully integrated within Epic’s MyChart environment, ensuring compliance with healthcare security requirements and patient privacy expectations. Its intuitive design supports digital health strategies by giving patients a fast, reliable way to verify their identity within the tools they already use.

“For health systems looking to advance digital access and strengthen patient trust, verified identity is a critical foundation,” said Peter Horadan, CEO at Vouched. “Our integration with Epic’s MyChart provides a simple, secure way for healthcare organizations to ensure every patient interaction begins with confidence.”

Availability

The Vouched MyChart integration provides Epic health systems with a turnkey, vendor-supported solution for adding AI-powered identity proofing into existing MyChart workflows today—without the need for new code or custom configuration.

For more information about the Vouched identity verification app, visit Epic Showroom.

Epic and MyChart are registered trademarks of Epic Systems Corporation.

About Vouched

Vouched is pioneering the future of identity verification by delivering technology that quickly and securely validates the identities of both AI agents and humans. The recognized leader in identity verification for healthcare, Vouched has expanded its capabilities across financial services, automotive, and other industries. Vouched is writing the next chapter of the CISO playbook to take advantage of digital IDs and to identify software agents. Each month, Vouched verifies millions of identities with unmatched speed, accuracy, and regulatory compliance–accelerating trust in an increasingly digital world.

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“Our integration with Epic’s MyChart provides a simple, secure way for healthcare organizations to ensure every patient interaction begins with confidence,” said Peter Horadan, CEO at Vouched.